Guest Experience Lead & Front Desk Coach

Village Hotels - Solihull; East Midlands; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink

Friends & Family

Retail & Lifestyle

Support

Job summary

Village Hotels - Solihull is seeking an energetic Host Assistant Manager to act as the operational anchor on the lobby. You will translate commercial strategy into frontline actions, coach the team to upsell and hit targets, and confidently resolve guest concerns to leave a lasting positive impression.

You’ll champion Opera for guest accounts, monitor budgets, and foster a culture of growth and ownership. If you bring energy, personality, and a passion for hospitality, we’ll support your

Qualifications

• Experience leading a fast-paced hotel team.
• Strong focus on guest satisfaction and upselling.
• Able to translate strategy into daily frontline actions.

Responsibilities

• Lead the frontline team and welcome guests warmly at the desk.
• Coach the team to upsell Upper Deck rooms and drive target achievements.
• Ensure accurate recording of guest requests and budgets using Opera and wage-cost reviews.

Skills

Frontline leadership

Upselling

Guest service

Team coaching

Tools

Opera system

Rota Horizon

Job description

Village Hotels - Solihull is seeking an energetic Host Assistant Manager to act as the operational anchor on the lobby. You will translate commercial strategy into frontline actions, coach the team to upsell and hit targets, and confidently resolve guest concerns to leave a lasting positive impression.

You’ll champion Opera for guest accounts, monitor budgets, and foster a culture of growth and ownership. If you bring energy, personality, and a passion for hospitality, we’ll support your