Host - Mitsu

Aethos; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Health & wellbeing resources

Wellable access

Financial wellbeing support

Up to 33 days holiday

Learning and development programs

Overnight Guest Experience at Mitsu

Wellness initiatives

Mental Health First Aiders

Cycle to Work

Annual events & volunteering days

Job summary

Mitsu in East London invites a friendly Host to welcome guests and create a memorable first impression in an upbeat, social setting. You will deliver quick, quality service aligned with brand standards and maintain a warm, engaging atmosphere for diverse guests.

Join a vibrant, lifestyle-focused venue where attentive hosting, teamwork, and a smile help shape exceptional guest experiences from day to late night.

Qualifications

• Ideally you would have previous hospitality experience with the ability to engage and connect with a wide range of guests from different backgrounds, ideally gained in a similar ‘Lifestyle’ boutique hotel, destination fine dining restaurant or cocktail lounge/bar
• Have an open and approachable manner and thrive on interacting with people
• Have great communication skills, a sense of humour and a welcoming smile
• An understanding of what it takes to provide outstanding levels of guest service
• An eye for detail and be immaculately presented

Responsibilities

• Provide exceptional quality service to guests in a quick and efficient manner in line with hotel and brand standards
• Be naturally welcoming and engaging, and comfortable in your ability to multi-task, prioritise and remain calm under pressure
• Greet guests and create an exceptional and memorable experience
• Anticipate guest’s needs and provide them with a personalised, crafted experience

Job description

ABOUT MITSU

Mitsu brings the spirit of Tokyo’s neighborhood izakaya to East London. Blending authentic Japanese techniques with British produce and Shoreditch energy,Mitsu is a premium yet approachable Japanese restaurant and bar. From robata grilling and kamameshi rice to DJ-led late nights and zero-waste philosophy,

Mitsu is designed to be social, soulful, and unforgettable.

This is not a polished, corporate dining room. Mitsu has personality, warmth, and rhythm in an all-day-to-late-night place where locals, hotel guests, creatives, and friends gather.

BENEFITS OF JOINING OUR TEAM

• Health Assured & Wisdom app, our 24/7 employee assistance programme with access to a health and wellbeing resources, and a variety of great discounts!
• Access to Wellable – a physical wellbeing app including company wide challenges.
• Financial wellbeing support, including access to Stream.
• Up to 33 days holiday a year (increasing with length of service).
• Exciting learning and development programmes to help progress your career, including apprenticeships and career mapping.
• An amazing overnight Guest Experience here at Aethos London Shoreditch for you and a guest
• Wellness benefits and initiatives
• Mental Health First Aiders within the team to offer tailored support.
• Season Ticket Loan, Cycle to Work and discounted Gym memberships.
• Annual festive and summer social events, charity fundraising days and committees to join, including paid volunteering days.

THE ROLE

As a Host you will be responsible for greeting all guests who walk into the restaurant, providing a great first impression

Your tasks will include but will not be limited to:

• Provide exceptional quality service to guests in a quick and efficient manner in line with hotel and brand standards
• Be naturally welcoming and engaging, and comfortable in your ability to multi-task, prioritise and remain calm under pressure
• Greet guests and create an exceptional and memorable experience
• Anticipate guest’s needs and provide them with a personalised, crafted experience

ABOUT YOU

• Ideally you would have previous hospitality experience with the ability to engage and connect with a wide range of guests from different backgrounds, ideally gained in a similar ‘Lifestyle’ boutique hotel, destination fine dining restaurant or cocktail lounge/bar
• Have an open and approachable manner and thrive on interacting with people
• Have great communication skills, a sense of humour and a welcoming smile
• An understanding of what it takes to provide outstanding levels of guest service
• An eye for detail and be immaculately presented

If you pride yourself on working ethically, with integrity and have a passion for making things happen

All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required.