Room Attendant

Aethos; Greater London; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Health & wellbeing apps

Wellable app

Financial wellbeing

Holiday entitlement

Learning & development

Guest experience Shoreditch

Wellness initiatives

Mental Health First Aiders

Season ticket loan

Cycle to Work

Gym discounts

Social events

Volunteer days

Job summary

Aethos London Shoreditch is seeking a Room Attendant to deliver exceptional service and make guests feel at home. You will prepare guest rooms to brand standards, report issues, and learn guest preferences to personalise stays.

We value open, friendly communication and teamwork. Eligible to work in the UK, full training provided, and opportunities to grow within a luxury lifestyle hotel.

Qualifications

• Ideally experience in a lifestyle/boutique hotel or similar hospitality setting.
• Excellent communication and guest service orientation.
• Able to work as part of a collaborative team and maintain high standards.

Responsibilities

• Prepare guest rooms to brand standards and ensure cleanliness.
• Report any issues impacting guest experience promptly.
• Personalise guest stays by learning guest preferences and anticipates needs.
• Provide genuine, attentive, and friendly service to guests.

Skills

Guest engagement

Communication

Team player

Attention to detail

Job description

ABOUT AETHOS

Aethos is a collection of thoughtfully designed luxury lifestyle hotels rooted in authenticity, creativity, and a strong sense of place. Each property reflects its surroundings through soulful design, curated experiences, and a warm, human approach to service.

We create environments where people feel genuinely welcomed and able to be themselves; places that balance comfort, style, wellbeing, and meaningful connection.

Our culture is values driven and built on authenticity, human connection, and a deep sense of belonging. We champion collaboration, curiosity, wellness, and ownership creating an environment where guests and team members alike feel supported, respected, and genuinely cared for.

Please do let us know of any specific needs you may have during your interview.

BENEFITS OF JOINING OUR TEAM

• Health Assured & Wisdom app, our 24/7 employee assistance programme with access to a health and wellbeing resources, and a variety of great discounts!
• Access to Wellable – a physical wellbeing app including company wide challenges.
• Financial wellbeing support, including access to Stream.
• Up to 33 days holiday a year (increasing with length of service).
• Exciting learning and development programmes to help progress your career, including apprenticeships and career mapping.
• An amazing overnight Guest Experience here at Aethos London Shoreditch for you and a guest
• Wellness benefits and initiatives
• Mental Health First Aiders within the team to offer tailored support.
• Season Ticket Loan, Cycle to Work and discounted Gym memberships.
• Annual festive and summer social events, charity fundraising days and committees to join, including paid volunteering days.

THE ROLE

As a Room Attendant, you will be responsible for wowing our guests with exceptional service and making them feel at home.

Your tasks will include but will not be limited to:

• Ensuring guest rooms are prepared in line with hotel and brand standards
• Reporting anything that could impact the guest experience
• Learning your guests likes and dislikes to personalise your experience
• Providing genuine, attentive, and friendly service to our guests

ABOUT YOU

• Ideally you would have previous experience with the ability to engage and connect with a wide range of guests from different backgrounds, ideally gained in a similar ‘Lifestyle’ boutique hotel, destination fine dining restaurant or cocktail lounge/bar
• Have an open and approachable manner, great communication skills and thrive on interacting with people
• A fantastic team player
• An eye for detail and an understanding of what it takes to provide outstanding levels of guest service

If you pride yourself on working ethically, with integrity and have a passion for making things happen then please apply today!

All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required.