Host

Caprice Holdings Ltd; City of Westminster; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Dining discount

Early pay access

Financial coaching

Maternity/paternity leave

Cycle to work

Refer-a-friend bonus

Language classes

Service awards

Private medical

Life assurance

Employee Assistance

Pension scheme

Job summary

Caprice Holdings Ltd, home to Balthazar in Covent Garden, seeks a poised and customer-focused Host. You will be the first point of contact for guests, setting a welcoming tone and ensuring a seamless dining experience.

The role emphasizes exceptional service, strong communication, and teamwork with the service staff to deliver memorable hospitality at our iconic brasserie.

Previous front-of-house experience is helpful but not required; training will be provided.

Qualifications

• Previous experience as a receptionist or host is advantageous but not required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive and friendly demeanour.

Responsibilities

• Greet and welcome guests with warmth and professionalism.
• Manage reservations, ensuring accurate and efficient table assignments.
• Open Table and/or Seven Rooms experience.
• Coordinate with the service team to ensure a seamless dining experience.
• Answer phone calls and inquiries, providing information and assistance.
• Maintain the reception area, keeping it clean and organized.
• Uphold the highest standards of service and guest satisfaction.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Friendly demeanor

Job description

Balthazar, found in the heart of Covent Garden’s theatre district, is an iconic brasserie known for its timeless elegance, exceptional cuisine, and unwavering commitment to providing an outstanding dining experience. Based on the original concept in New York, Balthazar offers a seamless blend of French-inspired dishes and classic hospitality. Our commitment to providing spectacular service is woven into the very fabric of Balthazar, where every visit is an invitation to indulge in the artistry of the delicious dishes and meticulously crafted cocktails.

We are currently seeking a poised and customer-focused Host to join our dynamic team. As a host , you will be the first point of contact for our guests, setting the tone for their experience at our restaurant. If you have a passion for hospitality, excellent organizational skills, and are committed to delivering top-notch service, we invite you to be a welcoming presence at our beautiful restaurant.

Key Responsibilities

• Greet and welcome guests with warmth and professionalism.
• Manage reservations, ensuring accurate and efficient table assignments.
• Open Table and/or Seven Rooms experience.
• Coordinate with the service team to ensure a seamless dining experience.
• Answer phone calls and inquiries, providing information and assistance.
• Maintain the reception area, keeping it clean and organized.
• Uphold the highest standards of service and guest satisfaction.

Requirements

• Previous experience as a receptionist or host in a restaurant or hospitality setting is advantageous but not required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive and friendly demeanour.

Benefits

• -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair) & The Ivy Collection
• -Access to early pay, savings tools & financial coaching via Stream
• -Enhanced maternity & paternity leave
• -Cycle to work scheme and refer-a-friend bonuses up to £1,000
• -English language classes, length of service awards & employee recognition bonuses
• -Private medical and life assurance for senior leaders
• -Employee Assistance Programme
• -Plus, a structured pension scheme with employer contributions

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.