Senior Host

Caprice Holdings Ltd; City of Westminster; Presencial; GBP 27 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dining discount

Early pay access

Maternity/Paternity leave

Cycle to work

English language classes

Private medical

Employee assistance

Pension

Resumo da oferta

S Sexy Fish in Mayfair, part of Caprice Holdings, seeks a poised Senior Host to lead our front-of-house team and elevate the dining experience.

You will manage reservations, optimize seating, and mentor staff while upholding the highest service standards in a fast-paced environment. Experience with OpenTable and Seven Rooms is preferred; a proactive approach and exceptional guest care are essential.

Qualificações

• Proven experience in a Senior Host or leadership role within hospitality.
• Strong organizational, communication, and interpersonal skills.
• Proactive problem-solving and ability to manage multiple tasks in a fast-paced environment.
• Familiarity with reservation systems and basic administrative tasks.

Responsabilidades

• Oversee daily front-of-house operations and uphold high service standards.
• Manage and coordinate reservations, optimize seating and guest flow.
• OpenTable and/or Seven Rooms experience preferred.
• Supervise and mentor front-of-house staff, ensuring a positive work environment.
• Handle guest inquiries professionally and resolve issues promptly.
• Collaborate with management to organize and execute private events and functions.
• Ensure adherence to company policies and quality standards.
• Foster a welcoming and inclusive atmosphere for guests and staff.

Descrição da oferta de emprego

Sexy Fish, located in the heart of Mayfair, is an avant-garde dining destination celebrated for its opulent decor, innovative cuisine, and electric atmosphere. As a pioneer in the culinary scene, Sexy Fish offers a unique blend of art, fashion, and culinary excellence. Our food takes its inspiration from Asian cuisine, with a focus on Japan – sushi, sashimi, tempura, and robata. The bar is known for offering the world's largest Japanese Whisky Collection and prides itself on unique service standards and cocktail knowledge. With creativity and flair at the front of every cocktail & drink created, the team won the Best International Restaurant Bar at TOTC 2022.

We are currently seeking a poised and experienced Senior Host to join our front-of-house team. As a Senior Host, you will play a crucial role in overseeing the dining experience, managing reservations, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering an exceptional guest experience, we invite you to be a key player at our restaurant.

Key Responsibilities

• Oversee the daily operations of the front-of-house, ensuring high service standards.
• Manage and coordinate reservations, optimizing seating arrangements and guest flow.
• Open Table and/or Seven Rooms experience.
• Supervise and mentor front-of-house staff, providing guidance to maintain a positive work environment.
• Handle guest inquiries and concerns with professionalism and prompt resolution.
• Collaborate with the management team to organize and execute private events and functions.
• Ensure adherence to company policies, procedures, and quality standards.
• Contribute to maintaining a positive and inclusive atmosphere for both guests and staff.

Requirements

• Proven experience as a Senior Host or in a similar leadership role within the hospitality industry.
• Strong organizational, communication, and interpersonal skills.
• Exceptional problem-solving abilities and a proactive approach to operational challenges.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Familiarity with reservation systems and basic administrative tasks.

Benefits

• 30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair) & The Ivy Collection
• Access to early pay, savings tools & financial coaching via Stream
• Enhanced maternity & paternity leave
• Cycle to work scheme and refer-a-friend bonuses up to £1,000
• English language classes, length of service awards & employee recognition bonuses
• Private medical and life insurance for senior leaders, life insurance for head office employees
• Employee Assistance Programme
• Plus, a structured pension scheme with employer contributions

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.