Restaurant Supervisor

Caprice Holdings Ltd; City of Westminster; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Dining discount across Caprice group

Early access to pay via Stream

Maternity & paternity leave

Cycle to work scheme

Refer-a-friend bonus

English language classes

Service awards

Private medical & life insurance

Employee Assistance Programme

Pension scheme

Job summary

Balthazar, part of Caprice Holdings Ltd, sits at Covent Garden and is famed for its timeless elegance and French-inspired cuisine. The Restaurant Supervisor will oversee daily front-of-house operations, mentor staff, and ensure exceptional guest experiences in a fast-paced, iconic setting.

Join a team committed to outstanding hospitality, with opportunities to lead events and collaborate with management to continually elevate service standards across our establishments.

Qualifications

• Proven experience in a Restaurant Supervisor or similar front-of-house role.
• Strong organizational, communication and interpersonal skills.
• Ability to thrive in a fast-paced environment and handle multiple tasks efficiently.
• Familiarity with reservation systems and basic admin tasks.

Responsibilities

• Oversee day-to-day dining area operations and uphold high service standards.
• Supervise and mentor waitstaff to maintain a positive work environment.
• Handle guest inquiries and resolve issues promptly and professionally.
• Collaborate with management to plan and run events and promotions.
• Monitor reservations and optimize seating for smooth guest flow.
• Support training and development for front-of-house staff.
• Contribute to an inclusive atmosphere for guests and staff.

Skills

Leadership

Customer service

Communication

Organization

Problem-solving

Job description

Balthazar, found in the heart of Covent Garden’s theatre district, is an iconic brasserie known for its timeless elegance, exceptional cuisine, and unwavering commitment to providing an outstanding dining experience. Based on the original concept in New York, Balthazar offers a seamless blend of French-inspired dishes and classic hospitality. Our commitment to providing spectacular service is woven into the very fabric of Balthazar, where every visit is an invitation to indulge in the artistry of the delicious dishes and meticulously crafted cocktails.

We are currently seeking a dedicated and experienced Restaurant Supervisor to join our team. As the Restaurant Supervisor, you will play a crucial role in ensuring smooth front-of-house operations, overseeing the waitstaff, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering outstanding dining experiences, we invite you to be a key influencer at our restaurant.

Key Responsibilities:

• Oversee the day-to-day operations of the dining area, ensuring high service standards.
• Supervise and mentor waitstaff, providing guidance to maintain a positive work environment.
• Handle guest inquiries and concerns with professionalism and prompt resolution.
• Collaborate with the management team to organize and execute special events and promotions.
• Monitor reservation systems and optimize seating arrangements to ensure efficient guest flow.
• Assist in training and development programs for front-of-house staff.
• Contribute to maintaining a positive and inclusive atmosphere for both guests and staff.

Requirements:

• Proven experience as a Restaurant Supervisor or in a similar front-of-house role within the hospitality industry.
• Strong organizational, communication, and interpersonal skills.
• Exceptional problem-solving abilities and a proactive approach to operational challenges.
• Ability to work in a fast-paced environment and efficiently manage tasks.
• Familiarity with reservation systems and basic administrative tasks.

Benefits:

• 30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair) & The Ivy Collection
• Access to early pay, savings tools & financial coaching via Stream
• Enhanced maternity & paternity leave
• Cycle to work scheme and refer-a-friend bonuses up to £1,000
• English language classes, length of service awards & employee recognition bonuses
• Private medical and life insurance for senior leaders, life insurance for head office employees
• Employee Assistance Programme
• Plus, a structured pension scheme with employer contributions

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.