Hospitality Team Member — Guest Experience

The Rank Group plc; Birmingham; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Real contracts 8–35 hours

Paid breaks

50% off food & drinks (you + 3)

Pension & Life Assurance

Company Sick Pay

Career development opportunities

Uniform provided

Job summary

Mecca, part of The Rank Group plc, is recruiting a Team Member to greet guests, serve great food and drinks, and keep the buzz alive from first hello to final game.

You’ll join a friendly, fast-paced team on real contracts ranging from 8 to 35 hours per week, with paid breaks, uniform provided, and an opportunity to develop your skills across front-of-house, food and beverage, and safety compliance.

Qualifications

• Previous customer service experience in hospitality/retail/leisure is helpful but not essential.
• Full training provided.
• Ability to stay calm and friendly in a busy environment.

Responsibilities

• Greet guests and provide friendly service from arrival to departure.
• Keep queues moving, tables clear, and the venue tidy.
• Help customers understand our games and promote a positive atmosphere.
• Follow health and safety, food hygiene, licensing and safer gambling procedures.
• Collaborate with team across Front of House, Food & Beverage, and cleaning tasks.

Skills

Customer service mindset

Excellent communication

Team player

Tools

POS system

Job description

Mecca, part of The Rank Group plc, is recruiting a Team Member to greet guests, serve great food and drinks, and keep the buzz alive from first hello to final game.

You’ll join a friendly, fast-paced team on real contracts ranging from 8 to 35 hours per week, with paid breaks, uniform provided, and an opportunity to develop your skills across front-of-house, food and beverage, and safety compliance.