Team Leader

Rank Group; Oldham; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

50% off food & drinks

Pension & Life Assurance

Company Sick Pay

Uniform provided

Rewards platform

Job summary

Mecca in Oldham is seeking a Team Leader to run a shift, set the pace and standards, brief the team, and keep service moving to deliver a brilliant guest experience.

You'll coach frontline colleagues, hit customer-satisfaction KPIs, manage breaks and rosters, and escalate issues as needed. This role offers real contracts, a competitive hourly rate and a strong perks package.

Qualifications

• Experience leading a team in hospitality/retail/leisure.
• Strong people skills with a customer-first mindset.
• Organised, proactive and calm in a fast-paced environment.

Responsibilities

• Lead the shift, brief the team, and rotate staff within your zone.
• Maintain service standards and hit shift KPIs for customer satisfaction.
• Manage breaks and micro-rotas to keep service moving smoothly.
• Coach team in on-shift service and escalate issues promptly.
• Ensure safety and compliance across the operation.

Skills

Team leadership

Customer service

Organisation

Hospitality experience

Job description

Job Description

Posted Wednesday 19 August 2026 at 00:00 | Expires Wednesday 30 September 2026 at 23:59

At Mecca, we are all about bringing people together for unforgettable experiences, there is a reason we are the number one Bingo brand in the UK!

For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and enjoy great value food and drinks.Whether in our vibrant venues or playing with us online, we put our customers at the heart of everything do - which is why we need exceptional people - we couldn't do it without them.

Committed to creating a workplace that's inclusive, supportive and full of opportunity, our Teams play a vital part in shaping the future of our brand. Join us, and your career can really take off.

We're passionate delivering exceptional customer experiences- and we are looking for people who are too!

Sound like your kind of place? Let's Play!

• Competitive Salary: £13.60 per hour + Amazing Perks!
• Hours: Real contracts from 8–35 (no zero ‑ hour contracts)
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Uniform provided

Lead the fun, deliver the service.

As a Team Leader, you’ll run your area on shift, setting the pace and standards so every guest has a brilliant experience. You’ll brief the team, rota within your zone, coordinate breaks, and keep service moving - escalating issues when needed.

Your Impact :

• Front ‑ line leadership: brief, position, and motivate your team during live service.
• Service excellence: hit on ‑ shift KPIs ( customer satisfaction, speed of service, cleanliness).
• Operational flow: ensure the right people, right place, right time; manage breaks and micro ‑ rota changes.
• Coaching in the moment: recognise great service; give immediate, practical feedback.
• Safety & compliance: complete checks; escalating incidents promptly.

You’ll Bring :

• Strong people skills with a customer ‑ first mindset.
• Organised, proactive, and calm in a fast ‑ paced environment.
• Experience guiding a team in hospitality/retail/leisure.

This is your step into leadership - hands ‑ on, high ‑ energy, and focused on delivering a brilliant shift.

• Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication
• Fantastic Rewards: Our reward package is varied and ranges from team incentives, bonuses, perks, and colleague networks to ensure your job is both fulfilling and rewarding
• Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Mecca values and culture, ensuring you are well prepared for your role
• People-Focused Culture: Mecca is all about its people. Our Supportive and nurturing work environment ensures you have the tools you need to thrive
• High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential
• Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued
• Emphasis on Growth: At Mecca, growth is not just a word; it’s a commitment. We foster your individual and team growth to help you succeed and excel

We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.