Hospitality Switchboard Operator — Guest Experience

Hilton Gatwick - Arora Group; Crawley; Sur place; GBP 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Free meals on duty

Uniform provided

Staff discounts at Arora Hotels

Food & beverage discounts

Christmas gifts & parties

Cycle to work scheme

Life assurance

Employee assistance programme

Merlin Entertainments discounts

Taste card

Long service recognition

Arora star employee recognition

Résumé du poste

Hilton London Gatwick is seeking a Switchboard Operator to join our front of house team. You will handle guest calls, forward lines to the right departments, and relay messages with precision, ensuring a seamless guest experience.

The role emphasizes excellent English communication, a calm and organised approach, and a commitment to high service standards within a busy hotel environment.

Qualifications

• Experience in a hotel front desk or similar customer-facing role.
• Excellent spoken and written English with clear communication.
• Calm, organised and able to prioritise tasks under pressure.

Responsabilités

• Answer and forward incoming telephone calls on the hotel switchboard.
• Route calls to the correct department or colleague.
• Take messages and relay information accurately when needed.

Connaissances

Customer service

Communication skills

English proficiency

Description du poste

Hilton London Gatwick is seeking a Switchboard Operator to join our front of house team. You will handle guest calls, forward lines to the right departments, and relay messages with precision, ensuring a seamless guest experience.

The role emphasizes excellent English communication, a calm and organised approach, and a commitment to high service standards within a busy hotel environment.