Guest Communications Specialist (Switchboard)

RLH - Front Office; Greater London; Sur place; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

Free meals on duty

Uniform offered

Dry cleaning

Friends & family discounts

Food discounts

Christmas gifts

Employee parties

Refer a friend

Cycle to work

Attraction discounts

Taste card

Life assurance

Wage stream

Employee assistance

Résumé du poste

Renaissance London Heathrow is seeking a switchboard operator to start every guest experience with a warm, professional greeting. You will answer calls, forward to the right department and take messages, ensuring smooth communication across the hotel.

The role emphasizes outstanding customer service, clear English, and calm, efficient handling of requests. Experience in a similar hotel role is a plus, and you will join a growing Arora group offering development opportunities across properties.

Qualifications

• A passion for delivering exceptional levels of customer service.
• Calm, efficient and organised. Excellent communication skills and high standard of English.
• Listens and responds proactively to our guests' needs.
• Experience in a similar role within a 4-star hotel is a significant advantage.

Responsabilités

• Operating switchboard, answering and forwarding incoming telephone calls.
• Transferring calls to the appropriate person or department.
• Taking down and passing on messages where necessary.

Connaissances

Customer service

Communication skills

English proficiency

Calm under pressure

Description du poste

Renaissance London Heathrow is seeking a switchboard operator to start every guest experience with a warm, professional greeting. You will answer calls, forward to the right department and take messages, ensuring smooth communication across the hotel.

The role emphasizes outstanding customer service, clear English, and calm, efficient handling of requests. Experience in a similar hotel role is a plus, and you will join a growing Arora group offering development opportunities across properties.