Hospitality Supervisor — Lead Front of House & Bar

Zizzi; Hitchin; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Flexible hours

Path to Assistant Manager

Earned wage access (Stream)

Free meals on shift

50% off when off shift

Virtual GP and EAP

Discounts on travel, cinema and brands

Job summary

Zizzi is seeking a hands-on Restaurant Supervisor/Shift Leader in the United Kingdom. You will oversee critical sections such as the Bar, Pass, or Floor, especially during peak shifts, and run the restaurant during quieter periods to ensure smooth service with high standards.

You'll lead by example, coach Front of House colleagues, and be responsible for guest satisfaction, safety, and presentation. This role offers progression toward Assistant Manager and a minimum-hour contract, with employee

Qualifications

• Experience in a fast-paced retail, hospitality, or leisure environment, ready for leadership responsibilities.
• A confident, hands-on communicator who brings massive energy and a lead-by-example attitude to every shift.
• A structured thinker who can organise a floor section but thinks on their feet when things get buzzing.
• Reliable and ready to guide and support the team during our peak times, including evenings and weekends.

Responsibilities

• Run the restaurant during quieter periods, making sure everything runs smoothly and safely.
• Lead from the front during peak rushes, with full ownership of the Pass, Bar, or Floor to keep service seamless.
• Step in to resolve any guest issues on the floor with a feel-good solution.
• Motivate and coach the Front of House team to help them grow their skills and deliver standout, feel-good hospitality.
• Care about picture-perfect dish presentation, restaurant standards and the details that make a standout occasion.
• Keep our restaurants safe, clean, and welcoming for your team and guests.

Job description

Zizzi is seeking a hands-on Restaurant Supervisor/Shift Leader in the United Kingdom. You will oversee critical sections such as the Bar, Pass, or Floor, especially during peak shifts, and run the restaurant during quieter periods to ensure smooth service with high standards.

You'll lead by example, coach Front of House colleagues, and be responsible for guest satisfaction, safety, and presentation. This role offers progression toward Assistant Manager and a minimum-hour contract, with employee