Shift Leader — Flexible Hours & Guest Experience

Zizzi; Midhurst; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Flexible hours

Path to Assistant Manager

Earned wages on demand (Stream)

Free meals on shift

50% off meals when off shift

24/7 Virtual GP

Employee assistance program

Discounts on travel and cinema

Job summary

Zizzi seeks a hands-on Restaurant Supervisor or Shift Leader to oversee critical sections like the bar and hosting, and to run the restaurant during quieter periods. You’ll lead the team during peak times, resolve guest issues with a positive approach, and maintain high standards of service, food presentation, and overall restaurant condition.

You’ll be a visible leader, coaching the Front of House team, ensuring a smooth, welcoming experience for guests across all shifts, including evenings and

Qualifications

• Leadership experience in fast-paced hospitality or retail environments.
• Excellent communication with team and guests.
• Ability to motivate and coach Front of House staff.
• Reliable, hands-on leader with a lead-by-example approach.

Responsibilities

• Run the restaurant during quieter periods, ensuring smooth, safe operations.
• Lead front of house during peak rushes to maintain seamless service.
• Resolve guest issues on the floor with a positive solution.
• Motivate and coach the Front of House team to improve skills.
• Ensure high standards of dish presentation and restaurant cleanliness.
• Keep the restaurant safe, clean, and welcoming for staff and guests.

Skills

Leadership

Customer service

Communication

Team motivation

Job description

Zizzi seeks a hands-on Restaurant Supervisor or Shift Leader to oversee critical sections like the bar and hosting, and to run the restaurant during quieter periods. You’ll lead the team during peak times, resolve guest issues with a positive approach, and maintain high standards of service, food presentation, and overall restaurant condition.

You’ll be a visible leader, coaching the Front of House team, ensuring a smooth, welcoming experience for guests across all shifts, including evenings and