Hospitality Supervisor

Aramark Ltd; Stevenage; On-site; GBP 26,000 - 32,000; Full time

Job summary

Aramark Ltd in Stevenage is seeking a Hospitality Supervisor to lead catering operations and service delivery across on-site locations. The role emphasizes team leadership, quality service, and strict hygiene compliance.

You will supervise staff and drivers, organise shift patterns, coordinate service points, monitor standards, and respond to client requests with accuracy and professionalism. This is a permanent, full-time position working Monday to Friday.

Qualifications

• 1-2 years' experience in a similar supervisory or hospitality role.
• Strong customer service skills.
• Excellent attention to detail and time management.
• Calm and effective problem-solving abilities.
• Confident decision-making under pressure.

Responsibilities

• Team Leadership: Supervise and motivate catering staff, delivery drivers, and service teams.
• Catering Operations: Coordinate the delivery and presentation of food across service points; ensure timely, temperature-controlled service.
• Client Service: Respond to client requests and dietary requirements; maintain a professional guest experience.
• Quality & Compliance: Uphold hygiene, safety, and corporate standards; conduct regular checks.
• Problem Solving: Resolve operational issues and escalate as needed.
• Reporting & Coordination: Maintain records of deliveries, feedback, and staff performance; coordinate with kitchen and logistics.

Skills

Team Leadership

Customer service

Attention to detail

Time management

Decision making under pressure

Problem solving

Job description

Contract Type: Permanent Hours: 40 hours per week, Monday to Friday (between 7:00am and 4:00pm) Are you ready to take the lead in a fast-paced hospitality environment? We're looking for a confident and organised Hospitality Supervisor to manage catering operations and service delivery across multiple on-site locations in Stevenage. If you thrive on teamwork, attention to detail, and delivering exceptional service, this could be the perfect opportunity for you. Key Responsibilities Team Leadership Supervise and motivate catering staff, delivery drivers, and service teams. Organise shift schedules and task assignments. Monitor performance and provide constructive feedback. Catering Operations Coordinate the delivery and presentation of food across various service points. Ensure timely, temperature-controlled, and well-presented service. Manage setup, service, and breakdown at each location. Maintain inventory of equipment and disposables. Client Service Respond to client requests, dietary
requirements, and last-minute changes. Ensure a professional and positive experience for all guests. Quality & Compliance Monitor food quality, portion control, and presentation. Uphold hygiene, safety, and corporate compliance standards. Conduct regular checks to ensure consistency. Problem Solving Resolve operational issues such as late deliveries or staff shortages. Implement quick solutions to maintain smooth service. Escalate incidents or feedback to management as needed. Reporting & Coordination Maintain records of deliveries, feedback, and staff performance. Communicate daily with kitchen and logistics teams. Support inventory tracking and resource planning.
1-2 years' experience in a similar supervisory or hospitality role Strong customer service skills Excellent attention to detail and time management Calm and effective problem-solving abilities Confident decision-making under pressure