Operations Supervisor

Compass Group PLC; Leeds; On-site; GBP 26,000 - 34,000; Full time

Job summary

Compass Group PLC in Leeds is seeking an experienced Operations Supervisor to oversee front-of-house, hospitality and events across a busy multi-service catering operation. The role involves leading the team, ensuring high service standards and delivering an outstanding customer experience daily.

You will supervise daily operations, manage stock, food safety and compliance, and coordinate event requirements to ensure smooth service and excellent guest satisfaction.

Qualifications

• Previous supervisory experience within contract catering, food service or a similar customer-focused environment.
• Experience leading, supporting and motivating a team in a fast-paced operation.
• A good understanding of food safety, allergen management, health and safety and operational compliance.
• Good commercial awareness, including stock control, waste management, labour efficiency and cost control.
• Confident communication and customer service skills, with the ability to resolve issues professionally.
• Hands-on, flexible and proactive approach, with a genuine passion for delivering high standards.

Responsibilities

• Supervise and support the operational team, ensuring duties are completed effectively and service standards are consistently maintained.
• Lead by example, motivating colleagues and promoting a positive, customer-focused working environment.
• Oversee daily front-of-house, hospitality and event operations, ensuring all services run smoothly.
• Coordinate hospitality and event requirements, including food and beverage preparation, staffing, equipment and room layouts.
• Ensure all areas are clean, presentable, well-stocked and ready for service.
• Maintain food safety, allergen awareness, health and safety and company compliance standards.
• Support stock management, ordering, waste control and effective use of resources.
• Monitor service delivery and customer feedback, addressing issues promptly and identifying opportunities for improvement.

Skills

Supervisory experience

Team motivation

Food safety knowledge

Allergen management

Health & safety

Cost control

Communication

Job description

We are looking for an experienced, hands-on and proactive Operations Supervisor to support the delivery of front-of-house, hospitality and events across a busy, multi-service catering operation.

The site serves approximately 1,500 colleagues daily, alongside catering services for around 120 children at the on-site nursery.

You will play a key role in supervising the daily operation, leading and supporting the team, maintaining high service standards and ensuring an excellent customer experience across all areas.

What you'll be doing

• Supervise and support the operational team, ensuring duties are completed effectively and service standards are consistently maintained.
• Lead by example, motivating colleagues and promoting a positive, customer-focused working environment.
• Oversee daily front-of-house, hospitality and event operations, ensuring all services run smoothly.
• Coordinate hospitality and event requirements, including food and beverage preparation, staffing, equipment and room layouts.
• Ensure all areas are clean, presentable, well-stocked and ready for service.
• Maintain food safety, allergen awareness, health and safety and company compliance standards.
• Support stock management, ordering, waste control and effective use of resources.
• Monitor service delivery and customer feedback, addressing issues promptly and identifying opportunities for improvement.

What you'll need to succeed

• Previous supervisory experience within contract catering, food service or a similar customer-focused environment.
• Experience leading, supporting and motivating a team in a fast-paced operation.
• A good understanding of food safety, allergen management, health and safety and operational compliance.
• Good commercial awareness, including stock control, waste management, labour efficiency and cost control.
• Confident communication and customer service skills, with the ability to resolve issues professionally.
• A hands-on, flexible and proactive approach, with a genuine passion for delivering high standards.

This is an excellent opportunity for an experienced hospitality professional looking to take ownership of day-to-day operations, develop their leadership skills and play an important role in delivering an outstanding catering service.

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.

Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/1111/86017001/52839145/R/SU #RAGroup

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

• Job Reference com/1111/86017001/52839145/R/SU