Hospitality Operations Manager (Hiring Immediately)

JR United Kingdom; Cardiff; On-site; GBP 14,000 - 25,000; Full time

Job summary

Join a vibrant and dynamic restaurant team as an Assistant General Manager, where your passion for hospitality and leadership will shine. In this role, you will support the General Manager in creating an exceptional dining experience, inspiring your team to exceed guest expectations. With a commitment to positive change and a focus on personal development, this is a unique opportunity to grow within a forward-thinking company that values diversity and authenticity. Enjoy competitive pay, generous tips, and a range of benefits designed to support your well-being and career progression. Be part of a culture that celebrates individuality and encourages you to bring your true self to work.

Benefits

Access to earnings before payday

Dedicated training programme

Free food allowance on shifts

Discounts at Wagamama and TRG brands

Internal progression opportunities

Wellness access and support

Family-friendly policy

Financial wellbeing support

Qualifications

• Experienced hospitality manager with a passion for food and service.
• Strong communicator who engages and supports the team.

Responsibilities

• Support the General Manager in leading the restaurant team.
• Inspire and motivate staff to deliver exceptional service.

Skills

Hospitality Management

Team Leadership

Financial Performance Analysis

Communication

Problem Solving

Job description

Social network you want to login/join with:

Hospitality Operations Manager (Hiring Immediately), Cardiff

Client: wagamama

Location: Cardiff, United Kingdom

Job Category: Other

-

EU work permit required: Yes

Job Views: 4

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Assistant General Manager | Full Time

At Wagamama, we’re an eating house for the soul. With over 160 UK restaurants and growing, our purpose is to nourish the world from bowl to soul. Inspired by fast-paced Japanese ramen bars since 1992, Wagamama is a celebration of Asian food brought to life.

We’re looking for an Assistant General Manager to join us on our continuous journey of true nourishment.

The role:

As an Assistant General Manager, you'll be an integral part of the restaurant leadership team, supporting the General Manager in leading the restaurant in the Wagamama way. You’ll live and breathe our people promise, values, and embody core leadership behaviors. You'll inspire and motivate your team to provide exceptional service to our guests while always striving to exceed expectations. You’ll have a passion for people, food, and hospitality, and you'll be driven to make positive change.

We offer a competitive salary, a £3000 bonus opportunity per year, and an average of £140 tips per week.*

Additional benefits include:

• Access up to 30% of your earnings before payday with Wagestream
• Dedicated 6-week training programme
• £14 - £25 of free Wagamama food allowance on every shift
• 50% discount at Wagamama and 30% off all other TRG brands with family and friends
• Internal progression opportunities for those aspiring to become a General Manager
• Kintsugi Wellness: access to counselors, cycle-to-work scheme, discounted gym and leisure
• Family-friendly policy: 26 weeks full pay + 13 weeks half pay for expectant or adopting parents
• Financial wellbeing support: access to salary-repay loans for financial emergencies

What we look for:

• An experienced hospitality manager capable of leading a restaurant team with positive behavior and actions, driving performance in a fast-paced, complex environment
• A strong communicator who engages in genuine conversations, ensuring your team feels heard and supported
• Experience in understanding restaurant financial performance and identifying opportunities
• Ability to manage restaurant and labor budgets
• A passionate leader experienced in team performance and development
• An inspiring individual who engages their team to nourish and flourish in their roles and careers
• A forward-thinking problem solver, able to think on your feet and make quick decisions

The Wagamama way:

Kaizen, meaning ‘good change’, is our core philosophy. It influences everything we do, from our food to our thinking and working styles. We are committed to championing change in our communities and positively impacting the planet.

Celebrating diversity and personality over perfection, we welcome everyone and their unique stories. We promise to support you and build trust through open, honest conversations. All we ask is for you to bring your authentic self to Wagamama.

Be you, be Wagamama

Wagamama is proudly part of Disability Confident.

*Tips are 100% for our teams. The average tips are based on front-of-house management positions across all UK restaurants between 29/05/23 and 02/07/23. Tips vary by restaurant and are at guests' discretion, not considered wages or guaranteed.