Hospitality Operations Manager (Hiring Immediately)

JR United Kingdom; Gloucester; On-site; GBP 14,000 - 25,000; Full time

Job summary

Join an innovative and fast-paced restaurant as an Assistant General Manager, where your leadership will inspire a team dedicated to exceptional service and culinary excellence. This role offers a unique opportunity to drive performance in a vibrant environment, with a strong focus on personal growth and team development. Enjoy competitive pay, generous tips, and a range of benefits, including wellness support and discounts. Embrace the chance to make a positive impact in a company that values authenticity and community engagement. Be part of a journey that nourishes both the body and soul.

Benefits

£3000 bonus opportunity

Access to earnings before payday

Dedicated training program

Free food allowance on shifts

Discounts at Wagamama and TRG brands

Internal progression opportunities

Wellness access

Family-friendly policies

Financial wellbeing support

Qualifications

• Proven experience in hospitality management and leading teams.
• Strong communication and problem-solving skills.

Responsibilities

• Support the General Manager in leading the restaurant.
• Inspire the team to provide exceptional service.

Skills

Hospitality Management

Team Leadership

Communication Skills

Financial Performance Management

Problem-Solving

Job description

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Hospitality Operations Manager (Hiring Immediately), Gloucester

Client: Wagamama

Location: Gloucester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Assistant General Manager | Full Time

At Wagamama, we're an eating house for the soul. With over 160 UK restaurants and growing, our purpose is to nourish the world from bowl to soul. Inspired by fast-paced Japanese ramen bars since 1992, Wagamama is a celebration of Asian food brought to life.

We're looking for an Assistant General Manager to join us on our journey of true nourishment.

The role:

• As an Assistant General Manager, you'll be an integral part of the restaurant leadership team, supporting the General Manager in leading the restaurant in the Wagamama way.
• You’ll embody our values and core leadership behaviors, inspiring and motivating your team to provide exceptional service and exceed expectations.
• You should have a passion for people, food, and hospitality, and be driven to make positive change.

Benefits include:

• A competitive salary with a £3000 bonus opportunity per year and an average of £140 tips per week*
• Access up to 30% of your earnings before payday with Wagestream
• Dedicated 6-week training program
• £14-£25 of free Wagamama food allowance on every shift
• 50% discount at Wagamama and 30% off all other TRG brands with family and friends
• Internal progression opportunities towards becoming a General Manager
• Kintsugi Wellness access, including counseling, cycle-to-work scheme, and discounted gym and leisure
• Family-friendly policies, including 26 weeks full pay and 13 weeks half pay for expectant or adopting parents
• Financial wellbeing support, including salary-repaid loans for urgent needs

What we look for:

• Experienced hospitality manager capable of leading a restaurant team with positive behaviors and driving performance in a fast-paced, complex environment
• Strong communicator who engages in genuine conversations, ensuring your team feels heard and supported
• Understanding of restaurant financial performance and opportunity identification
• Ability to manage restaurant and labor budgets
• Passionate leader with experience in team performance and development
• Inspiring and engaging leadership style to motivate team members
• Problem-solving skills, quick decision-making ability

The Wagamama way:

Kaizen, meaning 'good change', is central to our philosophy, shaping our food, mindset, and work practices. We are committed to championing change in our communities and for the planet. With three decades of acting differently, we celebrate differences, value personality over perfection, and welcome everyone's unique story. We promise to support our team, build trust, and create safe spaces for open conversations.

All we ask is for you to bring your authentic self to the role.

Be you, be Wagamama.

Wagamama is proudly part of Disability Confident.

*Tips are 100% for our teams. Average tips are based on front-of-house management positions across UK restaurants from 29/05/23 to 02/07/23. Tips vary by restaurant and are at guests' discretion; they are not guaranteed wages.