Hospitality Operations Leader — Elevate Guest Experiences

RAD Hotel Group; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

4-weekly tips

Highly Competitive Rate (DOE)

Weekly pay

Discount across all RAD Hotel GroupVen

Uniform provided

Career progression opportunities

Birthday and length of service Incent

Job summary

RAD Hotel Group seeks an experienced Operations Manager to oversee day-to-day operations at Dalmeny Park House Hotel, driving service quality and operational efficiency. You will lead departmental managers and hotel teams, manage staffing, budgets, and performance targets, and ensure brand standards, safety, and guest satisfaction across weddings, events, restaurant, bar, and accommodation operations.

Based in Scotland, this full-time role offers career progression and a competitive rate aligned

Qualifications

• Proven experience in an Operations Manager or senior management role within hospitality.
• Strong leadership skills.
• Excellent communication and organisational abilities.
• A proactive, hands-on management style with strong problem-solving skills.
• Experience managing budgets, labour controls, and operational performance targets.
• Ability to perform effectively in a fast-paced hospitality environment.
• Professional presentation and a positive, approachable manner.

Responsibilities

• Overseeing the daily operations of the hotel to ensure smooth, efficient service across all departments.
• Leading, motivating, and developing departmental managers and wider hotel teams.
• Managing staffing levels, rotas, and operational costs to support business performance targets.
• Monitoring guest feedback and implementing improvements to maintain exceptional service standards.
• Ensuring all operational procedures, brand standards, and company policies are consistently followed.
• Supporting the delivery of weddings, events, restaurant, bar, and accommodation operations where required.
• Maintaining high standards of health & safety, compliance, cleanliness, and presentation throughout the hotel.
• Working closely with senior management to drive revenue, performance, and guest satisfaction.

Skills

Leadership

Communication

Organisational Skills

Problem-solving

Budgeting

Labour Controls

Hospitality Experience

Operations

Job description

RAD Hotel Group seeks an experienced Operations Manager to oversee day-to-day operations at Dalmeny Park House Hotel, driving service quality and operational efficiency. You will lead departmental managers and hotel teams, manage staffing, budgets, and performance targets, and ensure brand standards, safety, and guest satisfaction across weddings, events, restaurant, bar, and accommodation operations.

Based in Scotland, this full-time role offers career progression and a competitive rate aligned