Hotel Operations Lead - Weekly Pay, Discounts & Growth

RAD Hotel Group; Dumfries; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

4-weekly tips

Highly Competitive Rate (DOE)

Weekly pay

Discount across RAD Hotel Group venues

Uniform provided

Career progression opportunities

Birthday and length of service Incenti

Job summary

Hetland Hall Hotel in Scotland is seeking an experienced Operations Manager to oversee day-to-day operations, drive service quality, and ensure efficient performance across all departments.

You will lead departmental managers, manage staffing, budgets, and health and safety, while supporting weddings, events, restaurant, bar and accommodation operations to uphold RAD Hotel Group's standards.

Qualifications

• Experience in an Operations Manager or senior management role within hospitality.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication and organisational abilities.
• A proactive, hands-on management style with strong problem-solving skills.
• Experience managing budgets, labour controls, and operational performance targets.
• Ability to perform effectively in a fast-paced hospitality environment.

Responsibilities

• Overseeing the daily operations of the hotel to ensure smooth, efficient service across all departments.
• Leading, motivating, and developing departmental managers and wider hotel teams.
• Managing staffing levels, rotas, and operational costs to support business performance targets.
• Monitoring guest feedback and implementing improvements to maintain exceptional service standards.
• Ensuring all operational procedures, brand standards, and company policies are consistently followed.
• Supporting the delivery of weddings, events, restaurant, bar, and accommodation operations where required.
• Maintaining high standards of health & safety, compliance, cleanliness, and presentation throughout the hotel.
• Working closely with senior management to drive revenue, performance, and guest satisfaction.

Skills

Leadership

Budgeting

Staff management

Guest service

Communication

Problem-solving

Job description

Hetland Hall Hotel in Scotland is seeking an experienced Operations Manager to oversee day-to-day operations, drive service quality, and ensure efficient performance across all departments.

You will lead departmental managers, manage staffing, budgets, and health and safety, while supporting weddings, events, restaurant, bar and accommodation operations to uphold RAD Hotel Group's standards.