Operations Manager

RAD Hotel Group; Dumfries; Presencial; GBP 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

4-weekly tips

Highly Competitive Rate (DOE)

Weekly pay

Discount across RAD Hotel Group venues

Uniform provided

Career progression opportunities

Birthday and length of service Incenti

Descripción de la vacante

Hetland Hall Hotel in Scotland is seeking an experienced Operations Manager to oversee day-to-day operations, drive service quality, and ensure efficient performance across all departments.

You will lead departmental managers, manage staffing, budgets, and health and safety, while supporting weddings, events, restaurant, bar and accommodation operations to uphold RAD Hotel Group's standards.

Formación

• Experience in an Operations Manager or senior management role within hospitality.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication and organisational abilities.
• A proactive, hands-on management style with strong problem-solving skills.
• Experience managing budgets, labour controls, and operational performance targets.
• Ability to perform effectively in a fast-paced hospitality environment.

Responsabilidades

• Overseeing the daily operations of the hotel to ensure smooth, efficient service across all departments.
• Leading, motivating, and developing departmental managers and wider hotel teams.
• Managing staffing levels, rotas, and operational costs to support business performance targets.
• Monitoring guest feedback and implementing improvements to maintain exceptional service standards.
• Ensuring all operational procedures, brand standards, and company policies are consistently followed.
• Supporting the delivery of weddings, events, restaurant, bar, and accommodation operations where required.
• Maintaining high standards of health & safety, compliance, cleanliness, and presentation throughout the hotel.
• Working closely with senior management to drive revenue, performance, and guest satisfaction.

Conocimientos

Leadership

Budgeting

Staff management

Guest service

Communication

Problem-solving

Descripción del empleo

Operations Manager

Hetland Hall Hotel

Full-Time

We’re seeking an experienced Operations Manager to oversee the day-to-day operations at Hetland Hall Hotel, ensuring smooth service, operational efficiency, and excellent guest experiences.

At RAD Hotel Group, we pride ourselves on creating memorable experiences through exceptional hospitality, distinctive venues, and a commitment to excellence. Our award-winning collection of hotels and venues across Scotland each have their own unique personality, but all share the same RAD values: quality, passion, and genuine care for our guests and people.

What You’ll Be Doing:

• Overseeing the daily operations of the hotel to ensure smooth, efficient service across all departments.
• Leading, motivating, and developing departmental managers and wider hotel teams.
• Managing staffing levels, rotas, and operational costs to support business performance targets.
• Monitoring guest feedback and implementing improvements to maintain exceptional service standards.
• Ensuring all operational procedures, brand standards, and company policies are consistently followed.
• Supporting the delivery of weddings, events, restaurant, bar, and accommodation operations where required.
• Maintaining high standards of health & safety, compliance, cleanliness, and presentation throughout the hotel.
• Working closely with senior management to drive revenue, performance, and guest satisfaction.

What We’re Looking For:

• Proven experience in an Operations Manager or senior management role within hospitality.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication and organisational abilities.
• A proactive, hands‑on management style with strong problem‑solving skills.
• Passion for delivering exceptional customer service and memorable guest experiences.
• Experience managing budgets, labour controls, and operational performance targets.
• Ability to perform effectively in a fast‑paced hospitality environment.
• Professional presentation and a positive, approachable manner.

What We'll Offer You:

• 4-weekly tips
• Highly Competitive Rate (DOE)
• Weekly pay
• Discount across all RAD Hotel Group venues, including dining, stays, spa and more!
• Uniform provided
• Career progression opportunities
• Birthday and length of service incentives