Hospitality Operations Lead: Guest Experience & Team

Burlington Hotel; Kingswear; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury hotel in Dartmouth is looking for an Operations Manager to oversee daily functions and coordinate departments. The ideal candidate should demonstrate strong leadership and communication skills while maintaining high service standards. Responsibilities include managing guest concerns, ensuring compliance with health and safety regulations, and optimizing operational efficiency. Staff benefits include meals on duty, spa deals, and additional leave on anniversaries.

Benefits

Meals on duty

Spa deals

Employee Assistance program

Additional days leave on anniversary

Employee of the Month

Free staff parking

Mental Health Ambassador

Qualifications

• Strong leadership and communication skills are essential.
• Experience in hotel operations is preferred.
• Ability to handle guest concerns professionally.

Responsibilities

• Oversee daily hotel operations across the hotel.
• Ensure smooth departmental coordination.
• Lead, train, and motivate staff.

Skills

Strong leadership

Excellent communication skills

Guest-focused mindset

Team motivation

Job description

A luxury hotel in Dartmouth is looking for an Operations Manager to oversee daily functions and coordinate departments. The ideal candidate should demonstrate strong leadership and communication skills while maintaining high service standards. Responsibilities include managing guest concerns, ensuring compliance with health and safety regulations, and optimizing operational efficiency. Staff benefits include meals on duty, spa deals, and additional leave on anniversaries.