Hospitality Operations Lead | Guest Experience Champion

Abbey Hotel (bath) Limited; Bath; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Marriott discounts

Axiom hotel discounts

28 days holiday including bank

Employee discounts portal

Employee Assistance Line

Wagestream pay access

Xcape stayover after 1 year

Training & progression opportunities

Referral bonus £250

Free meals on shift

Length of service awards

Job summary

Abbey Hotel Bath - A Tribute Portfolio Hotel (part of the Marriott collection) is seeking an Operations Manager to lead the hotel operations team, drive guest satisfaction, and uphold brand standards from check-in to check-out. You will work closely with the General Manager and franchise partners to maximise revenue and service quality.

The role requires a hands-on leader with a focus on guest experience, high standards, and strong team communication.

Qualifications

• Natural host ready to lead our team and deliver guest experiences.
• Proven experience as Operations Manager or Front Office Manager, ready for the step-up.
• Strong focus on standards, attention to detail and people development.

Responsibilities

• Lead the hotel operations team across all areas of the property.
• Ensure brand standards are delivered and guests’ expectations exceeded from check-in to check-out.
• Collaborate with franchise team and Axiom Hospitality to maintain high operating standards.

Skills

Natural host

Team leadership

Guest experience

Front Office Manager experience

Job description

Abbey Hotel Bath - A Tribute Portfolio Hotel (part of the Marriott collection) is seeking an Operations Manager to lead the hotel operations team, drive guest satisfaction, and uphold brand standards from check-in to check-out. You will work closely with the General Manager and franchise partners to maximise revenue and service quality.

The role requires a hands-on leader with a focus on guest experience, high standards, and strong team communication.