Operations Manager

Abbey Hotel (bath) Limited; Bath; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Marriott discounts

Axiom hotel discounts

28 days holiday including bank

Employee discounts portal

Employee Assistance Line

Wagestream pay access

Xcape stayover after 1 year

Training & progression opportunities

Referral bonus £250

Free meals on shift

Length of service awards

Job summary

Abbey Hotel Bath - A Tribute Portfolio Hotel (part of the Marriott collection) is seeking an Operations Manager to lead the hotel operations team, drive guest satisfaction, and uphold brand standards from check-in to check-out. You will work closely with the General Manager and franchise partners to maximise revenue and service quality.

The role requires a hands-on leader with a focus on guest experience, high standards, and strong team communication.

Qualifications

• Natural host ready to lead our team and deliver guest experiences.
• Proven experience as Operations Manager or Front Office Manager, ready for the step-up.
• Strong focus on standards, attention to detail and people development.

Responsibilities

• Lead the hotel operations team across all areas of the property.
• Ensure brand standards are delivered and guests’ expectations exceeded from check-in to check-out.
• Collaborate with franchise team and Axiom Hospitality to maintain high operating standards.

Skills

Natural host

Team leadership

Guest experience

Front Office Manager experience

Job description

Salary: £40,000 per annum
Job Type: Permanent
Hours: Full-time
Town: Bath

What does living fully mean to you?

Whether you are seeking to grow with new opportunities, work beside teammates that feel like family, or make a difference in the world, a career with Abbey Hotel Bath - A Tribute Portfolio Hotel (part of the Marriott collection) can help you live life to its fullest, no matter how you define it.

Abbey Hotel, Bath is located in the centre of the beautiful wellbeing destination of Bath, just a short walk from the Roman Baths, Bath Abbey and Bath Spa.

We are looking for an enthusiastic and hands‑on Operations Manager to join the team at The Abbey Hotel Bath. This is an exciting opportunity for an experienced hospitality professional to play a key role in the day‑to‑day running of the hotel, delivering exceptional guest experiences, supporting our teams and ensuring operational excellence across the business.

• Worldwide employee discounts at Marriott Hotels;
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20‑year rewards and more!

Your role

You will have an entrepreneurial spirit, a passion for hospitality and a proven track record of growing fantastic teams by leading from the front, while keeping your guests at heart of everything that you do.

We are looking for someone that holds and enjoys maintaining high standards, with a keen attention for detail.

As an Operations Manager, you will lead the hotel operations team to oversee all aspects of running the hotel, whilst keeping in constant communication with Axiom Hospitality and the franchise team to ensure that brand standards are delivered, and guests’ expectations are exceeded from check‑in through check‑out.

You will bring your passion and positive personality to work and be part of this vibrant & Truly Talented team!

You will work closely with the General Manager, leading the hotel operations, driving revenue, and ensuring that brand standards are met, and guests’ expectations are exceeded.

The core skills and experience required to succeed

• A natural host, ready to lead our team in delivering a wonderful sense of arrival and ongoing guest experience;
• Previous experience as an Operations Manager or Front Office Manager (ready for the step‑up);
• Maximise room occupancy at best rates and use up‑selling techniques to promote hotel services and facilities;
• Set departmental objectives, work schedules, budgets, policies, and procedures;
• Monitor the appearance, standards, and performance of the team members with an emphasis on training and teamwork;
• Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices;
• Maintain good communication and working relationships with all hotel departments;
• Monitor staffing levels to meet cover business demands;
• Manage staff performance issues in compliance with company policies and procedures;
• Excellent personal presentation;
• A authentic and inspiring leader of people and business;
• Good understanding of food hygiene and health & safety procedures.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and the Abbey Hotel Bath

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast‑growing hospitality company with global aspirations. We are proud to be an equal‑opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco‑label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.