Hotel Operations Leader — Guest Experience

Axiom Hospitality Limited; Bath; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Marriott discounts

Colleague rates

Holiday entitlement 28–33 days

Employee assistance program

Wagestream access

Referral bonus £250

Free meals on shift

Training and progression

Job summary

Abbey Hotel Bath - A Tribute Portfolio Hotel (part of the Marriott collection) in Bath is seeking an enthusiastic Operations Manager to lead the hotel operations team and deliver outstanding guest experiences. You will work with the management and franchise teams to uphold brand standards from check-in to check-out.

This role requires an entrepreneurial hospitality mindset, meticulous attention to detail, and strong leadership to grow teams, optimise occupancy, and maintain food hygiene and

Qualifications

• Ability to lead hotel operations and guest experiences.
• Experience as an Operations Manager or Front Office Manager.
• Maximise occupancy and upsell hotel services.

Responsibilities

• Lead hotel operations team to oversee all aspects of running the hotel.
• Maintain communication with Axiom Hospitality and franchise team to ensure brand standards are met.
• Drive revenue and ensure guest expectations are exceeded from check-in to check-out.

Skills

Guest experience

Operations management

Front office leadership

Upselling skills

Budgets & procedures

Staff training

Health & safety

Communication

Leadership

Brand standards

Job description

Abbey Hotel Bath - A Tribute Portfolio Hotel (part of the Marriott collection) in Bath is seeking an enthusiastic Operations Manager to lead the hotel operations team and deliver outstanding guest experiences. You will work with the management and franchise teams to uphold brand standards from check-in to check-out.

This role requires an entrepreneurial hospitality mindset, meticulous attention to detail, and strong leadership to grow teams, optimise occupancy, and maintain food hygiene and