Hospitality Operations Lead | Elevate Guest Experience

Accor; Wolverhampton; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Free parking

Uniform

Meal on duty

Bonus breaks

Job summary

Novotel Wolverhampton is seeking an Operations Manager to lead the hotel’s departments, ensure brand standards, and exceed guest expectations. The role requires flexibility to cover evenings and weekends, acting on behalf of the General Manager in their absence.

You will empower staff, drive sales, supervise meetings, and manage staff development while ensuring health and safety compliance and positive employee relations.

Qualifications

• Operational background in hospitality.
• Head of Department experience preferred.

Responsibilities

• Empower and train staff to manage guest feedback and complaints effectively.
• Drive improvement through RPS analysis.
• Lead daily and weekly operational meetings.
• Monitor and drive departmental sales and upselling opportunities.
• Support preventative maintenance.
• Act as HR champion for the hotel and ensure professional employee relations.
• Conduct inductions, probation reviews, 1:1s, and annual appraisals.
• Plan personal and team development focused on performance improvement.
• Attend H&S, fire and food safety training and ensure audits are exceeded.

Skills

Operational hospitality

People management

Education

Level 2 Food Safety

Level 2 Health & Safety

Job description

Novotel Wolverhampton is seeking an Operations Manager to lead the hotel’s departments, ensure brand standards, and exceed guest expectations. The role requires flexibility to cover evenings and weekends, acting on behalf of the General Manager in their absence.

You will empower staff, drive sales, supervise meetings, and manage staff development while ensuring health and safety compliance and positive employee relations.