F&B Operations Leader – Elevate Guest Experience

Novotel Hotels; York and North Yorkshire; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Training programs

Accor discounts

Complimentary stays

Meals on duty

Uniforms

Employee advisory service

Job summary

Novotel York Centre is seeking a Food & Beverage Manager to oversee all F&B outlets, ensuring excellent service and adherence to standards while achieving financial targets.

You will manage rosters, train staff and deliver personalised guest experiences across restaurant, bar and events, while maintaining hygiene and safety standards. Training, development, and staff recognition are part of the role.

Qualifications

• Previous experience in a similar role is essential.
• Exceptional customer service skills.
• Ability to supervise and lead a team to achieve efficient, high‑quality service.
• Outstanding time‑management and organisational skills.
• Excellent interpersonal skills across departments, guests and staff.

Responsibilities

• Work across all Food & Beverage outlets including restaurant, bar and conference & events.
• Ensure the team delivers excellent, professional guest service at all times.
• Collaborate with all departments to maintain service times.
• Implement and maintain standards for food hygiene, brand, stock control and OHS.
• Manage employees: rostering, training and performance management.
• Build strong relationships with guests, remembering names and preferences for personalised service.
• Tactfully handle guests’ complaints and comments.
• Monitor equipment and stock levels to avoid shortages.
• Perform proper handover and communication to the next shift.
• Carry out Duty Manager shifts.
• Contribute to achieving departmental financial targets.

Skills

Customer service

Team leadership

Time management

Interpersonal skills

Job description

Novotel York Centre is seeking a Food & Beverage Manager to oversee all F&B outlets, ensuring excellent service and adherence to standards while achieving financial targets.

You will manage rosters, train staff and deliver personalised guest experiences across restaurant, bar and events, while maintaining hygiene and safety standards. Training, development, and staff recognition are part of the role.