Hotel Operations Leader — Elevate Guest Experience

Oulton Hall Hotel; Leeds; Remote; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Free health club membership

Golf discounts with membership and tee

Discounts across The QHotelsCollection

Family & Friends discounts in QHotels

Training & professional qualifications

Learning & development opportunities

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

Oulton Hall Hotel, Spa & Golf Resort in Leeds seeks a strong operational leader to oversee day-to-day hotel operations across F&B, housekeeping, kitchen, maintenance and front of house, ensuring guest experience remains at the forefront.

You will work with Heads of Department to build strong relationships, drive service standards, and lead a motivated team to deliver exceptional hospitality and commercial performance.

Qualifications

• Previous experience as a Manager – GM in a smaller property or F&B Operations Manager seeking a step up into Operations Management
• People management experience
• Commercially astute
• Strong knowledge of industry trends
• Highly passionate about hospitality

Responsibilities

• Oversee day-to-day hotel operations across F&B, housekeeping, kitchen, maintenance and front-of-house.
• Build strong relationships and work with Heads of Department to elevate guest experience.
• Lead and empower teams to deliver high standards and drive service and commercial performance.

Job description

Oulton Hall Hotel, Spa & Golf Resort in Leeds seeks a strong operational leader to oversee day-to-day hotel operations across F&B, housekeeping, kitchen, maintenance and front of house, ensuring guest experience remains at the forefront.

You will work with Heads of Department to build strong relationships, drive service standards, and lead a motivated team to deliver exceptional hospitality and commercial performance.