Hotel Operations Manager

AccorHotels; Wolverhampton; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Free parking

Uniform

Meal on duty

Bonus breaks

Job summary

Novotel Wolverhampton is seeking an Operations Manager to lead the hotel’s departments, ensure brand standards, and exceed guest expectations. The role requires flexibility to cover evenings and weekends, acting on behalf of the General Manager in their absence.

You will empower staff, drive sales, supervise meetings, and manage staff development while ensuring health and safety compliance and positive employee relations.

Qualifications

• Operational background in hospitality.
• Head of Department experience preferred.

Responsibilities

• Empower and train staff to manage guest feedback and complaints effectively.
• Drive improvement through RPS analysis.
• Lead daily and weekly operational meetings.
• Monitor and drive departmental sales and upselling opportunities.
• Support preventative maintenance.
• Act as HR champion for the hotel and ensure professional employee relations.
• Conduct inductions, probation reviews, 1:1s, and annual appraisals.
• Plan personal and team development focused on performance improvement.
• Attend H&S, fire and food safety training and ensure audits are exceeded.

Skills

Operational hospitality

People management

Education

Level 2 Food Safety

Level 2 Health & Safety

Job description

• Job Type: Permanent
• Job Schedule: Full-Time

Company Description

The Novotel Wolverhampton is a modern 132 room hotel in the city centre, just a short walk from Wolverhampton train centre and excellent road links via the M6 and M54. With 8 meeting and function rooms catering for 150.

We are a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement.

Fairview Hotels can offer the following benefits: Free parking, Uniform, Meal whilst on duty

Two Bonus breaks each year following the successful passing of our probation period.

Job Description

Operations Manager is a hands on role and requires flexibility to work shifts to suit the business needs, including evenings and weekends. Responsible for the Operational Heads of Department and reporting to the General Manager. You will ensure brand and company standards are maintained. Ensure guest expectations are anticipated and exceeded. You will act on behalf of the General Manager in their absence.

Key accountabilities include:

• Empower and train staff to manage guest feedback and complaints effectively.
• Drive improvement through RPS analysis.
• Lead daily and weekly operational meetings.
• Monitor and drive departmental sales and maximise upselling opportunities
• Support preventative maintenance
• Ensure fair, professional handling of employee relations, being the Hotels HR Champion
• Conduct inductions, probation reviews, 1:1s, and annual appraisals.
• Plan personal and team development with a focus on performance improvement.
• Attend all H&S, fire, and food safety training and ensuring external audits are exceeded
• Abide by relevant legislation, including Health & Safety at Work Act 1974 and COSHH guidelines.

Qualifications

Operational background in hospitality, previous Head of Department.

Level 2 Food Safety, Level 2 H&S would be preferrable

Additional Information

You must be eligible and be able to prove your eligibility to work within the UK

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.