Hospitality & Office Operations Coordinator

AOK Events; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Employee-owned (EOT)

Monthly team socials

Access to events throughout the year

Private healthcare (after 2 years)

5 extra days of annual leave after 2 &

Annual incentive trip

Job summary

AOK Events in London is seeking a Hospitality Operations & Office Administrator to join our team. This dual-role covers managing a high volume of corporate hospitality bookings and ensuring the smooth running of the London office.

You will nurture client relationships, coordinate logistics, and administer our CRM and event-related documents, while supporting a welcoming and well-organised workplace environment.

Qualifications

• Excellent attention to detail and highly organized, with the ability to multitask.
• Strong time management and prioritisation in a fast-paced environment.
• Friendly, confident front-of-house manner and ability to build relationships with clients.
• Proactive mindset with willingness to ask questions and find solutions.
• Team player who contributes in a busy, process-driven setting.
• Strong numerical and written communication skills.

Responsibilities

• Build and maintain strong client relationships from initial planning to delivery of events.
• Deliver excellent logistics and clear communication to clients.
• Create fact sheets and ticket letters for high-volume hospitality bookings.
• Manage the bespoke CRM system and keep data up to date.
• Reconcile bookings within required timeframes, ensuring accurate profit margins.
• Support achievement of annual revenue targets.
• Provide admin support for Eventrax, the company platform.

Skills

Attention to detail

Highly organized

Time management

Front of house

Proactive

Team player

Numerical & written comms

Job description

AOK Events in London is seeking a Hospitality Operations & Office Administrator to join our team. This dual-role covers managing a high volume of corporate hospitality bookings and ensuring the smooth running of the London office.

You will nurture client relationships, coordinate logistics, and administer our CRM and event-related documents, while supporting a welcoming and well-organised workplace environment.