Hospitality Operations & Office Administrator

AOK Events; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Employee-owned (EOT)

Monthly team socials

Access to events throughout the year

Private healthcare (after 2 years)

5 extra days of annual leave after 2 &

Annual incentive trip

Job summary

AOK Events in London is seeking a Hospitality Operations & Office Administrator to join our team. This dual-role covers managing a high volume of corporate hospitality bookings and ensuring the smooth running of the London office.

You will nurture client relationships, coordinate logistics, and administer our CRM and event-related documents, while supporting a welcoming and well-organised workplace environment.

Qualifications

• Excellent attention to detail and highly organized, with the ability to multitask.
• Strong time management and prioritisation in a fast-paced environment.
• Friendly, confident front-of-house manner and ability to build relationships with clients.
• Proactive mindset with willingness to ask questions and find solutions.
• Team player who contributes in a busy, process-driven setting.
• Strong numerical and written communication skills.

Responsibilities

• Build and maintain strong client relationships from initial planning to delivery of events.
• Deliver excellent logistics and clear communication to clients.
• Create fact sheets and ticket letters for high-volume hospitality bookings.
• Manage the bespoke CRM system and keep data up to date.
• Reconcile bookings within required timeframes, ensuring accurate profit margins.
• Support achievement of annual revenue targets.
• Provide admin support for Eventrax, the company platform.

Skills

Attention to detail

Highly organized

Time management

Front of house

Proactive

Team player

Numerical & written comms

Job description

We are looking for a Hospitality Operations & Office Administrator to join our Hospitality Operations team. This is a varied role, combining the delivery of a high volume of corporate hospitality bookings with responsibility for the smooth running of our office.

On the hospitality side, you will manage a large number of bookings to a consistently high standard, helping to build strong client relationships and ensuring an exceptional client experience.

As Office Administrator, you will be the go-to person for everything that keeps our office running. You will work closely with the Heads of Department and help create a welcoming, well‑organised workplace for the whole team.

This is a Monday to Friday role, 08:30 to 17:30 in our London office. There may be a requirement to support events outside of these hours and occasionally on weekends.

Proposed start date: Monday 11 January 2027

WHO WE ARE

AOK Events is a leader in creating standout experiences that leave a lasting impression. From large-scale live events to intimate client entertainment, we pride ourselves on creativity, reliability and exceptional service.

Our culture is energetic, supportive and proudly people‑first, we love what we do and it shows. As an employee‑owned business, everyone has a stake in our success and we work together to deliver work we’re genuinely proud of.

KEY RESPONSIBILITIES

Hospitality Operations Administrator

• Build and maintain strong, long‑term client relationships supporting them from initial planning through to successful delivery of their event
• Deliver excellent logistics and communication to AOK Events’ clients
• Create fact sheets and ticket letters for a large volume of hospitality bookings
• Manage our bespoke CRM system, ensuring all data is up to date
• Reconcile bookings accurately within required timeframes, ensuring precise profit margins
• Contribute significantly to AOK Events’ achievement of its annual revenue targets
• Administrative support on Eventrax, AOK Events tech platform

Office Administration

• Front of house: Answer the phone and door, manage office access
• IT and equipment: Liaise with our IT support regarding laptops / tech and set up equipment for new starters
• Supplies: Maintain kitchen and office supplies using a stock control system
• Office environment: Keep the office tidy, act as point of contact for the cleaner, manage meeting rooms and oversee desk layouts and office improvements
• Facilities and compliance: Book and oversee servicing (fire alarm and air conditioning) arrange the annual Fire Risk Assessment and follow up on actions
• Building works: Oversee repairs / any building work as well as arranging large rubbish collections during regular clear‑outs
• Post and deliveries: Book couriers, manage incoming deliveries, do post office runs and make sure post is handled properly
• People and culture: Work closely with Heads of Department and support the Culture Club with socials

WHAT WE ARE LOOKING FOR

• Excellent attention to detail, highly organised and able to multitask
• Strong time management, with the ability to prioritise in a fast‑paced environment
• Friendly, confident front‑of‑house manner, building strong relationships with clients and key suppliers
• Proactive, with the confidence to ask questions and find solutions
• Team player with a strong work ethic, comfortable in a busy, process‑driven role
• Strong numerical and written communication skills

WHY CHOOSE US

At AOK Events, creativity, passion and excellence sit at the heart of everything we do. As part of our team, you’ll contribute to meaningful events, develop your craft and enjoy a workplace that celebrates collaboration and ambition.

SOME PERKS INCLUDE

• We are an employee‑owned business (EOT)
• Monthly team socials
• Access to a range of events throughout the year
• Private healthcare (after 2 years)
• 5 extra days of annual leave after 2 calendar years (Jan‑Dec)
• Annual company incentive trip if stretch target is hit – after one calendar year of service

We are committed to achieving high environmental and social responsibility standards and we are looking for someone to help us to achieve them and make a positive difference.

AOK Events values a diverse workforce and is committed to equity and inclusion. Women, people of colour, people with disabilities and members of the LGBTQ+ community are strongly encouraged to apply.