Hospitality Guest Experience Coordinator

Holiday Inn Norwich North; Norwich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Apprenticeships

Discounts on stays

Gym access

Wellbeing support

Job summary

Kew Green Hotels in Norwich is seeking a Guest Service Assistant to welcome guests and support across reception, restaurant, bar and events. You’ll receive full training and have the chance to start a career in hospitality.

The role reports to the Guest Service Manager. You’ll build guest relationships, help with check-in/out, banquet setups, and uphold brand standards. No prior experience required, just a friendly, proactive mindset.

Qualifications

• A genuine passion for people and hospitality. Experience is great, but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. (You notice what needs to be done and make it happen!)
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

Hospitality

Communication

Teamwork

Proactive

Tools

MS Office

Job description

Kew Green Hotels in Norwich is seeking a Guest Service Assistant to welcome guests and support across reception, restaurant, bar and events. You’ll receive full training and have the chance to start a career in hospitality.

The role reports to the Guest Service Manager. You’ll build guest relationships, help with check-in/out, banquet setups, and uphold brand standards. No prior experience required, just a friendly, proactive mindset.