Guest Experience Specialist

Holiday Inn; Chester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Fully funded apprenticeships

Internal development programme

Discounts on stays and retailers

Gym and leisure facilities

Job summary

Kew Green Hotels is seeking a Guest Service Assistant to welcome guests across reception, restaurant, bar, meetings and events. You’ll rotate across guest-facing areas with full training to kick-start your hospitality career.

Join a people-driven business that values guest experience and supports career development through funded apprenticeships and internal programmes. Recruitment email: [e-mail].

Qualifications

• Genuine passion for people and hospitality.
• Strong communication and teamwork.
• Proactive and able to spot tasks.
• Comfortable using technology such as MS Office.

Responsibilities

• Deliver service across reception, restaurant, bar, meetings and events.
• Assist with check-in/out, food and drink service, conference setups, and banqueting.
• Build relationships with guests and tailor your approach.
• Maintain cleanliness and presentation across guest areas.
• Help meet brand standards and company goals with outstanding service.
• Represent values and culture, keeping guest experience central.

Skills

Hospitality passion

Communication skills

Proactive approach

MS Office

Tools

MS Office

Job description

Kew Green Hotels is seeking a Guest Service Assistant to welcome guests across reception, restaurant, bar, meetings and events. You’ll rotate across guest-facing areas with full training to kick-start your hospitality career.

Join a people-driven business that values guest experience and supports career development through funded apprenticeships and internal programmes. Recruitment email: [e-mail].