Hospitality Coordinator

Convene LLC; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a Hospitality Coordinator to join their dynamic Operations team. In this engaging role, you will be the face of the venue, ensuring exceptional service and smooth operations. Your responsibilities will include managing guest interactions, coordinating events, and liaising with various departments to deliver a seamless experience. The ideal candidate will possess strong communication skills, a service-oriented mindset, and the ability to thrive in a fast-paced environment. If you are passionate about hospitality and eager to make a positive impact, this is the perfect opportunity for you.

Qualifications

• Ability to work effectively with clients and maintain positive relationships.
• Basic knowledge of Audio/Visual equipment setup and usage.

Responsibilities

• Assist with service execution and coordination for various functions.
• Manage guest check-ins and maintain organized welcome areas.

Skills

Effective communication

Problem-solving

Customer service

Attention to detail

Flexibility

Tools

Salesforce WXM Portal

ProxyClick

Envoy

GoParrot

Square

Robin

ZenDesk

Microsoft Office (Word, PowerPoint, Excel)

Outlook

Job description

We're seeking a Hospitality Coordinator to join our Operations team. The Hospitality Coordinator will report directly to the Venue Manager.

Please note: The candidate must currently reside in the UK and be able to work in the UK without sponsorship.

What You’ll Do:

• Effectively communicate via verbal and written correspondence with all levels of employees and clients; exhibiting GRIT in all interactions
• Work dynamically and prioritize departmental functions to meet deadlines
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
• Enter and input visitors
• Problem-solving/requests at the desk
• Liaison with the Operations Team along with WP-Members; assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sorting/delivering mail & packages, and Onboarding new WP-Members
• Lead show rounds when applicable
• Assist with service execution; set-up and breakdown, and support during peak periods
• Assist with coordination for setup and execution of all functions with the Service, Production, Technology, Customer Success, and Culinary departments
• Keep Welcome Desk clean/organized; responsible for badge printing and stocking of materials
• Keep coat room clean/organized
• Orchestrate and set up Surprise & Delights for WP-Members and/or Site Tours
• Order office supplies
• Check-in guests with proxy click and show reception/nourish area
• Escort meetings guests when needed
• Manage lost and found
• Building Requests- Cleaning
• Assist the Conference & Events Manager and Chef with scheduling and administrative responsibilities
• Create and maintain positive relationships with building management and landlord partners
• Develop and maintain positive client relationships
• Ensure Standard Operating Procedures and Brand Standards are being adhered to and support any updates accordingly when applicable
• Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (word, PowerPoint, excel), and Outlook

What We Look For:

• Ability to work effectively with clients
• Flexible and long hours sometimes required
• Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time
• Basic knowledge of Audio/Visual equipment set up and usage