Hospitality Coordinator

Convene; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

Join a forward-thinking hospitality company as a Hospitality Coordinator, where you will play a vital role in creating exceptional experiences for clients. You will support various aspects of meetings and events, ensuring everything runs smoothly and in accordance with the company's core values. Your ability to communicate effectively, solve problems, and maintain a friendly demeanor will be essential in this dynamic role. With opportunities for professional growth and a commitment to inclusivity, this position offers a chance to make a significant impact in a vibrant team environment. If you are passionate about hospitality and eager to contribute to a thriving organization, this is the perfect opportunity for you.

Benefits

Employee Assistance Program

25 days annual leave plus bank holidays

Interest-free loan for rail season tickets

Subsidised bicycle purchase

Continuous professional development support

Employee recognition programs

Opportunities to volunteer and participate in community initiatives

Qualifications

• Strong communication skills to interact with clients and team members.
• Ability to problem-solve and manage guest requests effectively.
• Basic knowledge of audio/visual equipment setup and usage.

Responsibilities

• Support meetings and offerings in line with company vision and values.
• Assist with service execution, setup, and breakdown during events.
• Maintain positive relationships with clients and building management.

Skills

Communication Skills

Problem-solving

Customer Service

Flexibility

Basic knowledge of Audio/Visual equipment

Tools

Salesforce WXM Portal

ProxyClick

Envoy

GoParrot

Square

Robin

ZenDesk

Microsoft Office (Word, PowerPoint, Excel, Outlook)

Job description

We're seeking a Hospitality Coordinator to join our Operations team. The Hospitality Coordinator will report directly to the Venue Manager.

Please note: The candidate must currently reside in the UK and be able to work in the UK without sponsorship.

What You’ll Do:

The Hospitality Coordinator supports many aspects of the meetings and offerings at a dedicated location in accordance with Convene’s vision, mission, and values including our core principles.

• Effectively communicate via verbal and written correspondence with all levels of employees and clients; exhibiting GRIT in all interactions
• Work dynamically and prioritize departmental functions to meet deadlines
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
• Enter and input visitors
• Problem-solving/requests at the desk
• Liaison with the Operations Team along with WP-Members; assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sorting/delivering mail & packages, and Onboarding new WP-Members
• Lead show rounds when applicable
• Assist with service execution; set-up and breakdown, and support during peak periods
• Assist with coordination for setup and execution of all functions with the Service, Production, Technology, Customer Success, and Culinary departments
• Keep Welcome Desk clean/organized; responsible for badge printing and stocking of materials
• Keep coat room clean/organized
• Orchestrate and set up Surprise & Delights for WP-Members and/or Site Tours
• Order office supplies
• Check-in guests with proxy click and show reception/nourish area
• Escort meetings guests when needed
• Manage lost and found
• Building Requests- Cleaning
• Assist the Conference & Events Manager and Chef with scheduling and administrative responsibilities
• Create and maintain positive relationships with building management and landlord partners
• Develop and maintain positive client relationships
• Ensure Standard Operating Procedures and Brand Standards are being adhered to and support any updates accordingly when applicable
• Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (*word, PowerPoint, excel), and Outlook

What We Look For:

• Ability to work effectively with clients
• Flexible and long hours sometimes required
• Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time
• Basic knowledge of Audio/Visual equipment set up and usage

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources. As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Employee Benefits:

• Employee Assistance Program: well-being support and personal advice programme
• 25 days annual leave plus bank holidays, and company sick pay
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme
• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones
• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.

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