Hospitality Commercial Lead - Sales & Events

Delta Hotels by Marriott St Pierre Country Club; Chepstow; In loco; GBP 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Global hotel discounts for you, family

Complimentary Leisure Club Membership

Company benefits package

Training and development programmes

Career development opportunities

Descrizione del lavoro

Delta Hotels by Marriott St Pierre Country Club in Chepstow, United Kingdom, is seeking an experienced Commercial Manager to lead the sales and events function within the Country Club Hotel. You will report to the Commercial Director and drive revenue across accommodation, meetings and events, weddings, golf, F&B, spa and leisure facilities.

You will own the commercial strategy, oversee the Sales & Events team, build strong client relationships, forecast accurately and ensure exceptional guest

Competenze

• Proven leadership experience within a hotel, resort, country club or hospitality sales environment.
• Strong knowledge of hotel revenue streams including rooms, meetings and events, weddings, golf, leisure and F&B.
• Excellent commercial awareness with the ability to interpret sales, conversion and forecasting data and turn insights into action.
• Strong people management skills with a track record of coaching and developing high-performing teams.
• Excellent communication, negotiation and stakeholder management abilities.
• Experience using hotel PMS, CRM and event management systems including knowledge of Opera sales and catering.

Mansioni

• Lead and deliver the property's commercial and sales plan, translating annual budgets into clear weekly and monthly activity plans.
• Manage, coach and develop the sales & events team, setting performance targets, conversion standards and development objectives.
• Drive proactive sales activity, ensuring consistent new business generation and account development.
• Oversee the management and conversion of enquiries for bedrooms, conferences, meetings, weddings, golf events and social functions.
• Ensure all enquiries receive a timely and professional response within agreed service standards.
• Conduct regular pipeline reviews, diary audits and forecasting analysis to maximise revenue opportunities.
• Coordinate weekly commercial meetings and monthly departmental meetings, presenting performance reports and action plans.
• Build and maintain strong relationships with local businesses, wedding suppliers, event organisers, golf societies and corporate clients.
• Ensure pricing, packages and promotional activity are correctly implemented across all systems.
• Works with the director of Sales to monitor event profitability, space utilisation and guest satisfaction.
• Oversee event contracting, deposits, function details and operational handovers.
• Review post-event performance, guest feedback, rebooking opportunities and account development plans.
• Maintain accurate data within CRM, PMS and commercial systems to support forecasting and reporting.
• Ensure compliance with company policies, brand standards, data protection regulations, payment security procedures and health and safety requirements.

Conoscenze

Sales leadership

Revenue management

CRM systems

Opera PMS

Stakeholder management

Communication

Strumenti

Opera PMS

Descrizione del lavoro

Delta Hotels by Marriott St Pierre Country Club in Chepstow, United Kingdom, is seeking an experienced Commercial Manager to lead the sales and events function within the Country Club Hotel. You will report to the Commercial Director and drive revenue across accommodation, meetings and events, weddings, golf, F&B, spa and leisure facilities.

You will own the commercial strategy, oversee the Sales & Events team, build strong client relationships, forecast accurately and ensure exceptional guest