Commercial Manager

Delta Hotels by Marriott St Pierre Country Club; St Pierre Park; Vor Ort; GBP 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Benefits package

Career development

Training programmes

Global hotel discounts

Leisure club membership

Collaborative environment

Growth opportunities

Zusammenfassung

Delta Hotels by Marriott St Pierre Country Club, United Kingdom, seeks an experienced Commercial Manager to lead the sales and events function and drive revenue across accommodation, meetings and events, weddings, golf, and leisure facilities. Reporting directly to the Commercial Director, you will shape the commercial strategy and oversee the Sales & Events team to deliver outstanding guest experiences.

You will manage enquiries from initial contact through to event delivery, forecast

Qualifikationen

• Proven leadership experience within a hotel/resort/hospitality sales environment.
• Strong knowledge of hotel revenue streams including rooms, meetings and events, golf and leisure.
• Excellent commercial awareness with the ability to interpret sales and forecasting data into action.
• Strong people management skills with a track record of coaching and developing high-performing teams.
• Excellent communication, negotiation and stakeholder management abilities.
• Experience using hotel PMS, CRM and event management systems including knowledge of Opera Sales and Catering.

Aufgaben

• Lead and deliver the property's commercial and sales plan, translating budgets into weekly and monthly activity.
• Coach and develop the sales & events team, setting targets and development objectives.
• Drive proactive sales activity and new business generation.
• Oversee enquiry management for bedrooms, conferences, meetings, weddings, golf events and social functions.
• Ensure timely, professional responses to enquiries and maintain service standards.
• Conduct regular pipeline reviews, diary audits and forecasting analysis to maximise revenue.
• Coordinate weekly commercial meetings and monthly reviews, presenting reports and action plans.

Kenntnisse

Leadership

Hospitality sales

Revenue management

Forecasting

CRM systems

Opera PMS

Tools

Opera PMS

CRM systems

Event management systems

Jobbeschreibung

We are seeking an experienced, proactive and commerciallydriven Commercial Manager to lead the sales and events function withinour Country Club Hotel. This is an exciting role, reporting directly to the CommercialDirector and is a key leadership role within the hotel responsible for drivingrevenue across accommodation, meetings and events, weddings, golf, food andbeverage, spa and leisure facilities.

This is a fantastic opportunity for a dynamic hospitalityprofessional who thrives in a fast-paced environment and has a proven trackrecord of leading successful sales and events teams while deliveringexceptional commercial results.

About the Role

As the Commercial Manager, you will take ownership of theproperty's commercial strategy, ensuring all group sales, reservations,weddings, conferences, golf groups and social event enquiries are convertedinto profitable business. You will oversee the day-to-day management andperformance of the Sales & Events team, driving revenue growth throughproactive sales activity, effective forecasting, strong customer relationshipsand seamless operational delivery.

Working closely with the Commercial Director, Cluster, GroupCommercial Specialists and Operations teams, you will ensure businessopportunities are maximised whilst maintaining exceptional guest experiencesfrom enquiry through to event completion.

Key Responsibilities

• Leadand deliver the property's commercial and sales plan, translating annualbudgets into clear weekly and monthly activity plans.
• Manage,coach and develop the sales & events team, setting performancetargets, conversion standards and development objectives.
• Driveproactive sales activity, ensuring consistent new business generation andaccount development.
• Overseethe management and conversion of enquiries for bedrooms, conferences,meetings, weddings, golf events and social functions.
• Ensureall enquiries receive a timely and professional response within agreedservice standards.
• Conductregular pipeline reviews, diary audits and forecasting analysis tomaximise revenue opportunities.
• Coordinateweekly commercial meetings and monthly departmental meetings, presentingperformance reports and action plans. Support thepromotion and marketing of conferences, meetings and events, including weddingsand festive events, while developing and delivering an annual events calendardesigned to drive footfall.

• Buildand maintain strong relationships with local businesses, weddingsuppliers, event organisers, golf societies and corporate clients.
• Ensurepricing, packages and promotional activity are correctly implementedacross all systems.
• Workswith the director of Sales to monitor event profitability, spaceutilisation and guest satisfaction.
• Overseeevent contracting, deposits, function details and operational handovers.
• Reviewpost-event performance, guest feedback, rebooking opportunities andaccount development plans.
• Maintainaccurate data within CRM, PMS and commercial systems to supportforecasting and reporting.
• Ensurecompliance with company policies, brand standards, data protectionregulations, payment security procedures and health and safetyrequirements.

What We're Looking For

The successful candidate will demonstrate:

• Provenleadership experience within a hotel, resort, country club or hospitalitysales environment.
• Strongknowledge of hotel revenue streams including rooms, meetings and events,weddings, golf, leisure and food and beverage.
• Excellentcommercial awareness with the ability to interpret sales, conversion andforecasting data and turn insights into action.
• Strongpeople management skills with a track record of coaching and developinghigh-performing teams.
• Excellentcommunication, negotiation and stakeholder management abilities.
• Experienceusing hotel PMS, CRM and event management systems including knowledge ofOpera sales and catering.
• Ahighly organised and proactive approach with exceptional attention todetail.
• Theability to manage multiple priorities whilst maintaining a strong focus oncustomer service and profitability.
• Flexibilityto support key events, client appointments and business needs, includingoccasional evenings and weekends.

What We Offer

• Competitivesalary.
• Companybenefits package.
• Careerdevelopment and progression opportunities.
• Trainingand development programmes.
• Globalhotel discounts for you, friends & family
• ComplimentaryLeisure Club Membership
• Asupportive and collaborative working environment.
• Theopportunity to play a key role in the continued growth and success of aleading Country Club destination.

Working Hours

This is a full-time position working 40+hours per week over 5 days, primarily Monday to Friday. Due to the natureof the hospitality industry and the requirements of the business, flexibilityis essential, and occasional weekend working will be required to support keyevents, client meetings and peak trading periods.

Join Our Team

If you are a commercially minded hospitality professionalwith a passion for driving revenue, developing teams and delivering exceptionalguest experiences, we would love to hear from you.