Hospital Switchboard Operator – Emergency Communications

The Methodist Church in Britain; Rotherham; Sur place; GBP 14 000 - 17 000; Plein temps

Résumé du poste

The Rotherham NHS Foundation Trust is seeking a switchboard operative to join an established team on the main switchboard facility in Rotherham. You will handle calls from staff and the public, operate paging and location systems, and assist with major incident and emergency procedures.

Shifts run from 7.30am to 7.30pm, with night cover by request; sponsorship is not offered, so applicants must already hold a right to work in the UK.

Qualifications

• GCSE literacy and numeracy required.
• Sound experience of using a PC.

Responsabilités

• Handle calls efficiently and courteously using current and future call handling equipment and screen-based systems.
• Deal with enquiries from staff and members of the public.
• Know and take part in major incident and emergency procedures, collecting, passing on and recording information and actions.
• Take part in operating and recording call-out procedures.
• Operate staff location systems and issue pages, bleeps and phones per guidelines.
• Work as part of a team, and individually under demanding circumstances.
• Prioritise workload.
• Work three shifts from 7.30am to 7.30pm, and night shifts from 7.30pm to 7.30am when requested.
• Follow departmental procedures in emergency situations

Connaissances

Excellent communication

Excellent organisation

Telephone manner

Confidentiality awareness

Prioritise workload

Computer literacy

Formation

GCSE literacy & numeracy

Outils

MS Windows

Word processing

Description du poste

The Rotherham NHS Foundation Trust is seeking a switchboard operative to join an established team on the main switchboard facility in Rotherham. You will handle calls from staff and the public, operate paging and location systems, and assist with major incident and emergency procedures.

Shifts run from 7.30am to 7.30pm, with night cover by request; sponsorship is not offered, so applicants must already hold a right to work in the UK.