Telephonist

The Methodist Church in Britain; Rotherham; On-site; GBP 14,000 - 17,000; Full time

Job summary

The Rotherham NHS Foundation Trust is seeking a switchboard operative to join an established team on the main switchboard facility in Rotherham. You will handle calls from staff and the public, operate paging and location systems, and assist with major incident and emergency procedures.

Shifts run from 7.30am to 7.30pm, with night cover by request; sponsorship is not offered, so applicants must already hold a right to work in the UK.

Qualifications

• GCSE literacy and numeracy required.
• Sound experience of using a PC.

Responsibilities

• Handle calls efficiently and courteously using current and future call handling equipment and screen-based systems.
• Deal with enquiries from staff and members of the public.
• Know and take part in major incident and emergency procedures, collecting, passing on and recording information and actions.
• Take part in operating and recording call-out procedures.
• Operate staff location systems and issue pages, bleeps and phones per guidelines.
• Work as part of a team, and individually under demanding circumstances.
• Prioritise workload.
• Work three shifts from 7.30am to 7.30pm, and night shifts from 7.30pm to 7.30am when requested.
• Follow departmental procedures in emergency situations

Skills

Excellent communication

Excellent organisation

Telephone manner

Confidentiality awareness

Prioritise workload

Computer literacy

Education

GCSE literacy & numeracy

Tools

MS Windows

Word processing

Job description

A vacancy in the main switchboard facility at The Rotherham NHS Foundation Trust, joining an established team of switchboard operatives. The work centres on handling calls from staff and the public, operating staff location systems and paging, and following major incident and emergency procedures. The role runs on three shifts between 7.30am and 7.30pm, with night cover from 7.30pm to 7.30am when requested. Sponsorship is not offered, so applicants must already hold a right to work in the UK.

What the job involves

• Handle calls efficiently and courteously using current and future call handling, monitoring and processing equipment and screen-based systems
• Deal with enquiries from staff and members of the public
• Know and take part in major incident and emergency procedures, accurately collecting, passing on and recording information and actions
• Take part in operating and recording call-out procedures
• Operate staff location systems and issue pages, bleeps and phones in line with guidelines
• Work as part of a team, and individually under demanding circumstances
• Prioritise workload
• Work three shifts from 7.30am to 7.30pm, and night shifts from 7.30pm to 7.30am when requested
• Follow departmental procedures in emergency situations

Qualifications

• Literacy and numeracy skills gained through GCSE qualification

Experience

• Sound experience of using a PC

Skills & knowledge

• Excellent communication skills
• Excellent organisational skills
• Confident and polite telephone manner
• Awareness of confidentiality issues
• Ability to prioritise workload
• Computer literate

Checks & eligibility

• Right to work in the UK without visa sponsorship

Other

• Trustworthy and reliable
• Ability to follow emergency procedures

Nice to have

• Experience of call processing on a large switchboard and/or a hospital switchboard
• Knowledge of PCs, such as MS Windows and word processing
• Willing to work towards a relevant qualification
• Knowledge of NHS national policies, standards, requirements and directions relevant to the role