Hospital Switchboard Lead — Customer Service Supervisor

VerseOne Group; Chelmsford; On-site; GBP 26,000 - 31,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking a Customer Services Senior Supervisor to lead our Switchboard team, delivering courteous, efficient support for patients, staff and visitors around the clock in a busy hospital environment.

The role is full-time (37.5 hours per week), typically Monday to Friday from 09:00 to 17:00, with flexibility required to meet service needs and maintain high standards of customer care.

Qualifications

• Good standard of general education
• Competent Information Technology skills including Word, Excel and Outlook

Responsibilities

• co-ordinate the day to day operational responsibilities of the Customer Services Team and support the MSE Switchboard Services Manager in the overall provision and monitoring of a high quality and efficient Customer Service experience for all service users throughout the Trust.
• help to support, motivate and develop the Customer Services Team to ensure they comply to departmental KPI's.
• promote and maintain the highest practical Customer Service standards when managing a wide range of subjects from patients, relatives, general public and all other relevant stakeholders.

Skills

Team leadership

NHS Experience

Medical terminology

Tools

Word

Excel

Outlook

Job description

Mid and South Essex NHS Foundation Trust is seeking a Customer Services Senior Supervisor to lead our Switchboard team, delivering courteous, efficient support for patients, staff and visitors around the clock in a busy hospital environment.

The role is full-time (37.5 hours per week), typically Monday to Friday from 09:00 to 17:00, with flexibility required to meet service needs and maintain high standards of customer care.