Switchboard Team Lead — Patient-Centric Ops & Training

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking a dynamic Team Leader for the Switchboard to oversee daily operations as it moves to new bleep and telephony systems. The role focuses on delivering high-quality call handling, data accuracy, and staff development within a patient-centered framework.

You will deputise for the Switchboard Manager when required and support digital projects across the Trust, ensuring policy and data quality standards are met while maintaining compassionate,

Qualifications

• Experience leading switchboard or telephony teams.
• Strong customer service and communication skills.
• Ability to plan rotas and provide training to staff.

Responsibilities

• Lead day-to-day switchboard operations.
• Ensure calls are handled quickly, politely and safely with accurate information.
• Plan staff rotas and provide training to team members.
• Manage telephony systems and keep databases up to date.
• Support digital projects across the Trust.

Skills

Team leadership

Customer service

Training

Rotas planning

Telephony systems

Tools

Telephony systems

Job description

The Shrewsbury and Telford Hospital NHS Trust is seeking a dynamic Team Leader for the Switchboard to oversee daily operations as it moves to new bleep and telephony systems. The role focuses on delivering high-quality call handling, data accuracy, and staff development within a patient-centered framework.

You will deputise for the Switchboard Manager when required and support digital projects across the Trust, ensuring policy and data quality standards are met while maintaining compassionate,