24/7 Switchboard Operator - Front Desk & Emergency Calls

University Hospital Southampton NHS Foundation Trust; Southampton; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust is inviting applications for a Switchboard Operator. The role provides a 24/7 front of house telephone interface for the Trust and external partners, with full training on all aspects of the job.

You must be flexible to work a variety of shift patterns, including days, evenings, nights and weekends. The hospital offers a supportive team, opportunities to develop skills, and a pro rata salary for part-time hours.

Qualifications

• First-class communication and prioritisation skills.
• Flexible to work days/nights and weekends in a 24/7 service.

Responsibilities

• Providing an excellent 24/7 front of house telephone interface service for the Trust and external customers.
• Operating within the 24-hour telephony and emergency response service.
• Handling GP emergency admissions, major incidents and fire service calls as part of daily duties.

Job description

University Hospital Southampton NHS Foundation Trust is inviting applications for a Switchboard Operator. The role provides a 24/7 front of house telephone interface for the Trust and external partners, with full training on all aspects of the job.

You must be flexible to work a variety of shift patterns, including days, evenings, nights and weekends. The hospital offers a supportive team, opportunities to develop skills, and a pro rata salary for part-time hours.