(*) Customer Services Senior Supervisor

VerseOne Group; Chelmsford; On-site; GBP 26,000 - 31,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking a Customer Services Senior Supervisor to lead our Switchboard team, delivering courteous, efficient support for patients, staff and visitors around the clock in a busy hospital environment.

The role is full-time (37.5 hours per week), typically Monday to Friday from 09:00 to 17:00, with flexibility required to meet service needs and maintain high standards of customer care.

Qualifications

• Good standard of general education
• Competent Information Technology skills including Word, Excel and Outlook

Responsibilities

• co-ordinate the day to day operational responsibilities of the Customer Services Team and support the MSE Switchboard Services Manager in the overall provision and monitoring of a high quality and efficient Customer Service experience for all service users throughout the Trust.
• help to support, motivate and develop the Customer Services Team to ensure they comply to departmental KPI's.
• promote and maintain the highest practical Customer Service standards when managing a wide range of subjects from patients, relatives, general public and all other relevant stakeholders.

Skills

Team leadership

NHS Experience

Medical terminology

Tools

Word

Excel

Outlook

Job description

Mid and South Essex NHS Foundation Trust

(**) Customer Services Senior Supervisor

The closing date is 22 October 2026

Broomfield Hospital is seeking a dynamic, motivated and well-organised Customer Services Senior Supervisor to lead our dedicated Switchboard team.

Whether you're an experienced supervisor or ready to take the next step in your career, this is an exciting opportunity to inspire and support a committed team delivering vital customer services 24/7, 365 days a year.

You’ll play a key role in ensuring our patients, staff and visitors receive exceptional support whenever they need it.

This is a full-time position (37.5 hours per week), primarily Monday to Friday, 09:00-17:00. However, flexibility in both hours and days worked is essential to meet the needs of a busy, fast-paced hospital environment.

If you’re passionate about leading people, improving services and making a real difference, we’d love to hear from you.

Main duties of the job

In this role, you will:

• co-ordinate the day to day operational responsibilities of the Customer Services Team and support the MSE Switchboard Services Manager in the overall provision and monitoring of a high quality and efficient Customer Service experience for all service users throughout the Trust.
• help to support, motivate and develop the Customer Services Team to ensure they comply to departmental KPI's.
• promote and maintain the highest practical Customer Service standards when managing a wide range of subjects from patients, relatives, general public and all other relevant stakeholders.

You will need a polite, helpful, discreet and friendly manner, whilst remaining calm under pressure and coping with situations which can be demanding and sometimes distressing.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Job responsibilities

For more information on this varied and rewarding role, please see the attached Job Description. Unfortunately, there is no Visa Sponsorship available for this role.

Person Specification

Qualifications

• Good standard of general education
• Competent Information Technology skills including word, excel and outlook

Knowledge

• Experience in a team leader/supervisor role
• Knowledge of medical terminology
• NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mid and South Essex NHS Foundation Trust

£28,392 a yearPer Annum (Pro Rata for Part Time)