Lead Customer Services Supervisor – NHS Switchboard

VerseOne Group; Chelmsford; Sur place; GBP 26 000 - 31 000; Plein temps

Résumé du poste

Mid and South Essex NHS Foundation Trust is seeking a Customer Services Senior Supervisor to lead the Switchboard team at Broomfield Hospital, Chelmsford. This full-time role (37.5 hours) offers a dynamic environment that ensures patients, staff and visitors receive exceptional support 24/7, 365 days a year.

The successful candidate will coordinate daily operations, develop the team to meet KPIs, and uphold high standards of customer service across diverse stakeholders within the Trust.

Qualifications

• Good standard of general education.
• Competent Information Technology skills including Word, Excel and Outlook.

Responsabilités

• Coordinate the day to day operational responsibilities of the Customer Services Team and support the MSE Switchboard Services Manager in the overall provision and monitoring of a high quality and efficient Customer Service experience for all service users throughout the Trust.
• Help to support, motivate and develop the Customer Services Team to ensure they comply to departmental KPI’s.
• Promote and maintain the highest practical Customer Service standards when managing a wide range of subjects from patients, relatives, general public and all other relevant stakeholders.

Connaissances

General education

IT skills (Word, Excel, Outlook)

Description du poste

Mid and South Essex NHS Foundation Trust is seeking a Customer Services Senior Supervisor to lead the Switchboard team at Broomfield Hospital, Chelmsford. This full-time role (37.5 hours) offers a dynamic environment that ensures patients, staff and visitors receive exceptional support 24/7, 365 days a year.

The successful candidate will coordinate daily operations, develop the team to meet KPIs, and uphold high standards of customer service across diverse stakeholders within the Trust.