Administrator/Receptionist

The Methodist Church in Britain; London Borough of Bromley; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pay, pensions & leave package

Flexible working options

Career development & mentoring

Car lease scheme

NHS discounts

Job summary

The Methodist Church in Britain is seeking an administrator and receptionist for an NHS ward setting at Bethlem Royal Hospital. The role focuses on front‑of‑house reception, handling calls and visitors, and admin support to a multidisciplinary team.

On‑site five days a week, with duties including data entry, scanning, stock ordering, and supporting with interpreters and taxis; a backup to colleagues and supervision training are part of the role.

Qualifications

• English and Maths GCSE A-C are required.
• One year receptionist/secretary experience in an office setting.
• Experience using Microsoft Office (Word, Outlook, Excel).
• Confidentiality and data integrity awareness.
• Ability to work under pressure in potentially stressful situations.

Responsibilities

• Provide reception and administrative services for a busy acute ward.
• Handle telephone enquiries, take accurate messages and pass them on promptly.
• Deal face to face with visitors and the public, directing them to the responsible professional.
• Communicate with patients, ward staff, visitors and external agencies.
• Input patient information, scan documents and upload them to the patient database.
• Maintain efficient administration systems, working with the admin team.
• Enter data accurately into Trust information systems and collect statistics.
• Order stationery and ward stock and monitor supplies, including patient welcome packs.
• Process post.
• Assist with booking interpreters and taxis.
• Cover colleagues when required and carry out other duties set by the Business Manager or Team Leaders.
• Attend supervision and annual appraisal, and complete mandatory training.

Skills

Written communication

Interpersonal skills

Verbal communication

Multi-tasking

Time management

Teamwork

Initiative

Education

GCSE English and Maths (A-C)

Tools

Microsoft Office

Job description

This administrator and receptionist post sits on Tyson West 1, an acute inpatient ward at Bethlem Royal Hospital for men aged 18 to 65 with acute mental illness. The work centres on front-of-house reception, handling calls and visitors, and the admin that supports a multidisciplinary team, including data entry, scanning and stock ordering. The role is on site five days a week, Monday to Friday, with no remote working. Visa sponsorship is not available for this post.

What the job involves

• Provide reception and administrative services for a busy acute ward
• Handle telephone enquiries, take accurate messages and pass them on promptly
• Deal face to face with visitors and the public, directing them to the responsible professional
• Communicate with patients, ward staff, visitors and external agencies
• Input patient information, scan documents and upload them to the patient database
• Maintain efficient administration systems, working with the admin team
• Enter data accurately into Trust information systems and collect statistical information
• Order stationery and ward stock and monitor supplies, including patient welcome packs
• Process post
• Assist with booking interpreters and taxis
• Cover colleagues when required and carry out other duties set by the Business Manager or Team Leaders
• Attend supervision and annual appraisal, and complete mandatory training

Qualifications

• Good standard of general education including English and Maths, grades A-C

Experience

• One year's experience as a receptionist and/or secretary in an office environment
• Experience using Microsoft Office packages (Word, Outlook and Excel)
• Awareness of the importance of confidentiality and data integrity
• Ability to work under pressure in potentially stressful situations

Skills & knowledge

• Good written communication skills
• Excellent interpersonal and verbal communication skills
• Ability to multi-task and prioritise workload
• Good organisational skills
• Knowledge of administrative and office systems
• Ability to work as part of a team and on own initiative

Nice to have

• Administration qualification or demonstrable experience
• Experience of working in an NHS or Social Services environment
• Understanding of mental health awareness
• Experience of health or social care electronic patient record systemsKnowledge of the Electronic Patient Journey System (ePJS)
• Experience of racial awareness or diversity training

What's offered

• Pay, pensions and leave package, dependent on role and length of service
• Flexible working, including part-time working and job sharing where the role allows
• Career development through mentoring, coaching and leadership and talent programmes
• Car lease scheme with competitive deals
• NHS discounts of up to 10% with well-known retail brands