Patient Care Receptionist & Admin Assistant

London North West University Healthcare NHS Trust; London Borough of Harrow; On-site; GBP 22,000 - 29,000; Full time

Job summary

London North West University Healthcare NHS Trust in London is seeking a patient services administrator to record and process outpatient attendances, cancellations, and DNAs on the EPR within stipulated timeframes. You will inform clinics of late arrivals and check in patients, updating patient demographics as needed.

Maintain a tidy, hygienic reception area and support managers in delivering a patient-focused service.

Qualifications

• Experience with outpatient administration and appointment processing.
• Ability to update patient demographics accurately.
• Familiarity with EPR/ERS data entry and audit processes.

Responsibilities

• Record and process all outpatient attendances/cancellations/DNAs on EPR within stipulated timeframes.
• Advise clinics of patients who are late arriving for their appointments.
• Check in patients attending in person and ensure information is complete and up to date on the Trust ERS.
• Maintain a tidy reception area and ensure hygiene standards are met.
• Process patient data and appointments using the Trust EPR; handle enquiries professionally.

Skills

Communication skills

Organisational skills

Tools

EPR system

Job description

London North West University Healthcare NHS Trust in London is seeking a patient services administrator to record and process outpatient attendances, cancellations, and DNAs on the EPR within stipulated timeframes. You will inform clinics of late arrivals and check in patients, updating patient demographics as needed.

Maintain a tidy, hygienic reception area and support managers in delivering a patient-focused service.