Homelessness Prevention & Tenancy Support Officer

Wychavon and Malvern Hills District Council; Pershore; Presencial; GBP 18.000 - 19.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Pension scheme

Annual leave

Training programme

Onsite nursery

Gym and swim

Health & wellbeing

Cycle to Work

Employee discounts

Descripción de la vacante

Wychavon and Malvern Hills District Council in Pershore is seeking a Homeless Tenancy Support Officer on a part‑time basis (22.2 hours per week). You will focus on preventing homelessness, assessing needs, and supporting customers at risk of rough sleeping with outreach and pathway planning.

The role requires driving licence and car, DBS clearance, and ability to work in partnership to deliver integrated prevention programmes across Malvern Hills and Wychavon districts.

Formación

• Be customer focused and dedicated to providing an excellent service
• Have previous experience of working in a housing or customer service environment
• Be a team player who can work well with others and is able to innovate / act on own initiative whilst being responsive to the needs of others
• Have good I.T. skills
• Be able to prioritise a varied workload
• Be able to deal with difficult situations in a calm and caring manner
• Have a sound working knowledge of housing including welfare benefits and the underlying causes of homelessness and associated needs such as mental health, substance misuse and alcohol dependency
• Be advising and assisting all customers on complex housing matters relating to homelessness with a focus on partnership working.

Responsabilidades

• Provide assertive outreach to assess needs and underlying causes that may result in homelessness
• Advise on options and ensure needs are met
• Help customers who are sleeping rough to move into emergency accommodation and create pathways to sustainable housing
• Deliver a pre-tenancy programme for those living in emergency accommodation
• Work in partnership to deliver an integrated homeless prevention programme
• Attend meetings and liaise with outside organisations as required
• Assist with housing benefit forms for those in emergency accommodation and support customers through this process

Descripción del empleo

Wychavon and Malvern Hills District Council in Pershore is seeking a Homeless Tenancy Support Officer on a part‑time basis (22.2 hours per week). You will focus on preventing homelessness, assessing needs, and supporting customers at risk of rough sleeping with outreach and pathway planning.

The role requires driving licence and car, DBS clearance, and ability to work in partnership to deliver integrated prevention programmes across Malvern Hills and Wychavon districts.