Homeless Tenancy Support Officer

Wychavon and Malvern Hills District Council; Pershore; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Pension scheme

Annual leave

Training programme

Onsite nursery

Gym and swim

Health & wellbeing

Cycle to Work

Employee discounts

Job summary

Wychavon and Malvern Hills District Council in Pershore is seeking a Homeless Tenancy Support Officer on a part‑time basis (22.2 hours per week). You will focus on preventing homelessness, assessing needs, and supporting customers at risk of rough sleeping with outreach and pathway planning.

The role requires driving licence and car, DBS clearance, and ability to work in partnership to deliver integrated prevention programmes across Malvern Hills and Wychavon districts.

Qualifications

• Be customer focused and dedicated to providing an excellent service
• Have previous experience of working in a housing or customer service environment
• Be a team player who can work well with others and is able to innovate / act on own initiative whilst being responsive to the needs of others
• Have good I.T. skills
• Be able to prioritise a varied workload
• Be able to deal with difficult situations in a calm and caring manner
• Have a sound working knowledge of housing including welfare benefits and the underlying causes of homelessness and associated needs such as mental health, substance misuse and alcohol dependency
• Be advising and assisting all customers on complex housing matters relating to homelessness with a focus on partnership working.

Responsibilities

• Provide assertive outreach to assess needs and underlying causes that may result in homelessness
• Advise on options and ensure needs are met
• Help customers who are sleeping rough to move into emergency accommodation and create pathways to sustainable housing
• Deliver a pre-tenancy programme for those living in emergency accommodation
• Work in partnership to deliver an integrated homeless prevention programme
• Attend meetings and liaise with outside organisations as required
• Assist with housing benefit forms for those in emergency accommodation and support customers through this process

Job description

Wychavon and Malvern Hills District Council

Location:

Pershore, WR10 1PT

Pay:

£17,725.20 to £19,227.60 per year, Competitive

Contract Type:

Permanent

Hours:

Disability Confident:

Yes

Closing Date:

28/11/2026

About this job

Homeless Tenancy Support Officer
22.2 hours per week

• Fixed Term Contract until 31 March 2028 £17,725.20 - £19,227.60 per annum (FTE £29,542 - £32,046) Working in housing can be incredibly rewarding as you can make a real difference to peoples’ lives.

We are looking to recruit an experienced housing professional to provide a focus on supporting people at risk of homeless and those at risk of rough sleeping, to both prevent and to relieve homelessness across the Malvern Hills district.

The postholder will be expected to provide assertive outreach to assess needs and any underlying causes that may result in the customer becoming homeless, advising on options and ensuring their needs are met.

This job role will involve working with those at risk of homelessness and helping customers who are sleeping rough to move off the streets and into emergency accommodation, to create a pathway plan into sustainable housing that includes addressing barriers to re-housing.

The role will also be responsible for delivering a pre‑tenancy programme for those living within emergency accommodation.

The postholder will be required to work in partnership to provide an integrated homeless prevention programme and to attend meetings and liaise with outside organisations as required.

The post holder will work alongside the temporary accommodation officer completing housing benefit forms for anyone in emergency accommodation and helping to support customers through this process.

Please note, the successful postholder will require a standard DBS check, which will be undertaken as part of our pre‑employment checks.

The role covers the Malvern Hills district however travel throughout both Malvern Hills and Wychavon districts will be required.

Flexibility, a full driving licence and use of a car is therefore essential.

About you The successful candidate will: Be customer focused and dedicated to providing an excellent service Have previous experience of working in a housing or customer service environment Be a team player who can work well with others and is able to innovate / act on own initiative whilst being responsive to the needs of others Have good I.T. skills Be able to prioritise a varied workload Be able to deal with difficult situations in a calm and caring manner Have a sound working knowledge of housing including welfare benefits and the underlying causes of homelessness and associated needs such as mental health, substance misuse and alcohol dependency Be advising and assisting all customers on complex housing matters relating to homelessness with a focus on partnership working.

An aptitude for working with people who may display challenging behaviour and be experiencing difficult circumstances Be required to travel across the Malvern Hills district to attend meetings and appointments What we can offer Our staff are at the heart of what we do and are key to ensuring we deliver our We are WychavonDistrict Council plan (attached) to make a positive difference to our communities, our economy and our environment.

We are always looking to recruit, develop and retain the very best talent we can find.

So, as well as a rewarding career, we offer a range of attractive benefits, such as: Excellent pension scheme with employer contributions Generous annual leave entitlement with options to purchase additional annual leave Committed training programme and development opportunities Onsite nursery with 20% staff discount Discounted Gym and swim membership Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services Cycle to Work scheme Employee Discounts with a range of companies including EE and the Kaarp discount scheme We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office‑based requirement with some agile working as part of the role.

Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK. To discuss the post or for further information, please contactLisa Williams, Principal Housing Officer by emailing [e-mail], or Steph Pritchard, Senior Housing Options Advisor by emailing [e-mail] Closing date: Sunday 22 November 2026 Interview date: Monday 30 November 2026 Please note: If we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.