Homeless Tenancy Support Officer

Malvern Hills and Wychavon District Councils; Pershore; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Pension scheme

Annual leave

Training opportunities

Onsite nursery

Job summary

Malvern Hills and Wychavon District Councils are seeking a Homeless Tenancy Support Officer to help prevent homelessness and support those at risk of rough sleeping. This 22.2-hour-per-week fixed-term role (until 31 March 2028) is based across the Malvern Hills and Wychavon districts and requires a driving licence.

You will undertake assertive outreach, assess needs, advise on options, and help move customers from emergency accommodation into sustainable housing, including a pre-tenancy

Qualifications

• Experience in housing or customer service environment.
• Able to travel across Malvern Hills district.
• Driving licence and use of a car essential.
• Assertive outreach and safeguarding awareness.
• Good IT skills.

Responsibilities

• Provide assertive outreach to assess needs and prevent homelessness.
• Help customers seeking housing and move to emergency accommodation.
• Deliver pre-tenancy programme for those in emergency accommodation.
• Work in partnership to deliver homeless prevention programme.
• Attend meetings and liaise with external organisations.
• Assist with housing benefit forms and related processes.

Skills

Customer service

Housing knowledge

Teamwork

IT skills

Driving licence

Job description

Homeless Tenancy Support Officer

22.2 hours per week -

Fixed Term Contract until 31 March 2028

£17,725.20 - £19,227.60 per annum (FTE £29,542 - £32,046)

Working in housing can be incredibly rewarding as you can make a real difference to peoples’ lives. We are looking to recruit an experienced housing professional to provide a focus on supporting people at risk of homeless and those at risk of rough sleeping, to both prevent and to relieve homelessness across the Malvern Hills district.

The postholder will be expected to provide assertive outreach to assess needs and any underlying causes that may result in the customer becoming homeless, advising on options and ensuring their needs are met.

This job role will involve working with those at risk of homelessness and helping customers who are sleeping rough to move off the streets and into emergency accommodation, to create a pathway plan into sustainable housing that includes addressing barriers to re-housing. The role will also be responsible for delivering a pre-tenancy programme for those living within emergency accommodation.

The postholder will be required to work in partnership to provide an integrated homeless prevention programme and to attend meetings and liaise with outside organisations as required.

The post holder will work alongside the temporary accommodation officer completing housing benefit forms for anyone in emergency accommodation and helping to support customers through this process.

Please note, the successful postholder will require a standard DBS check, which will be undertaken as part of our pre-employment checks.

The role covers the Malvern Hills district however travel throughout both Malvern Hills and Wychavon districts will be required. Flexibility, a full driving licence and use of a car is therefore essential.

About you

The successful candidate will:

• Be customer focused and dedicated to providing an excellent service
• Have previous experience of working in a housing or customer service environment
• Be a team player who can work well with others and is able to innovate / act on own initiative whilst being responsive to the needs of others
• Have good I.T. skills
• Be able to prioritise a varied workload
• Be able to deal with difficult situations in a calm and caring manner
• Have a sound working knowledge of housing including welfare benefits and the underlying causes of homelessness and associated needs such as mental health, substance misuse and alcohol dependency
• Be advising and assisting all customers on complex housing matters relating to homelessness with a focus on partnership working. An aptitude for working with people who may display challenging behaviour and be experiencing difficult circumstances
• Be required to travel across the Malvern Hills district to attend meetings and appointments

What we can offer

Our staff are at the heart of what we do and are key to ensuring we deliver our We are WychavonDistrict Council plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:

• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work schemeEmployee Discounts with a range of companies including EE and the Kaarp discount scheme

We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.

Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.

To discuss the post or for further information, please contactLisa Williams, Principal Housing Officer by emailing [e-mail], or Steph Pritchard, Senior Housing Options Advisor by emailing [e-mail]

Closing date: Sunday 22 November 2026

Interview date: Monday 30 November 2026

Please note: If we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.

Attached documents

• Job Description
• We are Wychavon Plan
• Employee Benefits