Homelessness Prevention & Housing Support Officer

Westmorland and Furness Council

Carlisle

On-site

GBP 36,000 - 37,000

Full time

9 days ago

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Job summary

Cumberland Council is seeking a Homeless Officer in Carlisle to manage homelessness prevention, relief and statutory duties within the Housing Options and Homelessness Service. You will deliver housing advice, assess applications and develop personalised housing plans, working with partners to secure housing outcomes.

The role focuses on preventing homelessness, supporting vulnerable households, and improving outcomes across Cumberland.

Qualifications

Experience in housing, homelessness, or related support services.
Strong communication, organisational and problem-solving skills.
Ability to manage a busy caseload.
Compassionate and professional approach with vulnerable customers.
Knowledge of homelessness legislation and housing practice (desirable).

Responsibilities

Providing housing advice and homelessness casework in line with legislation.
Managing homelessness applications and assessments.
Developing and reviewing Personalised Housing Plans.
Supporting customers to access accommodation and sustain housing.
Collaborating with partner agencies including housing providers, health services and charities.
Supporting households with complex needs and safeguarding concerns.
Contributing to homelessness prevention and temporary accommodation priorities.