Homelessness Officer -CMB2678e

The Cumbria County Council; Carlisle; On-site; GBP 36,000 - 37,000; Full time

Job summary

The Cumberland Council in Carlisle is seeking a Homeless Officer on a temporary 12-month contract to manage homelessness prevention, relief and statutory duties. You will work within the Housing Options and Homelessness Service to support vulnerable households and collaborate with partner agencies for positive outcomes.

The role requires experience in housing/homelessness, strong communication and caseload management skills, and a compassionate approach.

Qualifications

• Experience of working within housing, homelessness, support services or a related field.
• Strong communication, organisational and problem-solving skills.
• Able to manage a busy and demanding caseload.
• Demonstrate a compassionate and professional approach with vulnerable customers.
• Knowledge of homelessness legislation and housing practice is desirable.

Responsibilities

• Providing housing advice and homelessness casework in line with homelessness legislation and statutory duties.
• Managing homelessness applications and assessments
• Developing and reviewing Personalised Housing Plans
• Supporting customers to access accommodation and sustain housing
• Working with partner agencies including supported housing providers, health services and voluntary organisations
• Supporting households with complex needs and safeguarding concerns
• Contributing to the Council’s homelessness prevention and temporary accommodation priorities

Skills

Housing experience

Communication

Organisational skills

Problem-solving

Job description

Job reference REQ00000020401 Date posted 21/09/2026 Application closing date 11/10/2026 Location CARLISLE Salary £35,570 to £36,581 per annum Package Blank Contractual hours 37 Basis Full time Attachments Blank

Job description

Salary: £35,570 to £36,581 per annum. Hours: 37 hours per week. Location: Carlisle. Contract: Temporary (12 months).

About this opportunity

An exciting opportunity has arisen to join Cumberland Council’s Housing Options and Homelessness Service as a Homeless Officer within the Carlisle locality.

This is an exciting time to join the service as we continue to develop and transform homelessness services across Cumberland, with a strong focus on prevention, partnership working and improving outcomes for residents.

We are looking for motivated, resilient and customer-focused individuals who are passionate about preventing homelessness and supporting vulnerable households.

The successful candidates will manage a varied caseload across homelessness prevention, relief and statutory homelessness duties, working closely with partner agencies and internal services to secure positive outcomes for individuals and families facing housing difficulties.

Key responsibilities will include:

• Providing housing advice and homelessness casework in line with homelessness legislation and statutory duties
• Managing homelessness applications and assessments
• Developing and reviewing Personalised Housing Plans
• Supporting customers to access accommodation and sustain housing
• Working collaboratively with partner agencies including supported housing providers, health services and voluntary organisations
• Supporting households with complex needs and safeguarding concerns
• Contributing to the Council’s wider homelessness prevention and temporary accommodation priorities

Who we’re looking for

The successful candidates will:

• Have experience of working within housing, homelessness, support services or a related field
• Possess strong communication, organisational and problem-solving skills
• Be able to manage a busy and demanding caseload
• Demonstrate a compassionate and professional approach when working with vulnerable customers
• Have knowledge of homelessness legislation and housing practice (desirable)

In return, we offer a supportive team environment, opportunities for training and development and the opportunity to contribute to service improvement work across Cumberland.

Contact

For more information about the role or to arrange an informal chat prior to your application, please contact Tammie Rhodes by email at [e-mail]

DBS Checks

This role requires a DBS check. The level of check for this role is: Enhanced DBS check with a Children’s and Adults Barred List check.

Please note this role involves working in regulated activity with adults and Children. It is an offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with adults and Children.

Guaranteed Interviews

We offer a guaranteed interview to the following applicants as long as you meet the essential criteria for the role.

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets).

Diversity, Inclusion & Adjustments

We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer – to provide opportunities for everyone to thrive.

If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing [e-mail]. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.