Homelessness Officer -CMB2678e

Cumberland Council; Carlisle; On-site; GBP 36,000 - 37,000; Full time

Job summary

Cumberland Council’s Housing Options and Homelessness Service in Carlisle is recruiting a Homeless Officer to manage a varied caseload across prevention, relief and statutory duties, working with partners to secure positive outcomes for residents facing housing difficulties. The role requires experience in housing/homelessness, strong communication and organisational skills, and a compassionate approach.

DBS check with enhanced Children’s and Adults barred list required.

Qualifications

• Experience of working within housing, homelessness, support services or a related field.
• Strong communication, organisational and problem-solving skills.
• Ability to manage a busy and demanding caseload.
• Compassionate and professional approach when working with vulnerable customers.
• Knowledge of homelessness legislation and housing practice (desirable).

Responsibilities

• Providing housing advice and homelessness casework in line with homelessness legislation and statutory duties
• Managing homelessness applications and assessments
• Developing and reviewing Personalised Housing Plans
• Supporting customers to access accommodation and sustain housing
• Working collaboratively with partner agencies including supported housing providers, health services and voluntary organisations
• Supporting households with complex needs and safeguarding concerns
• Contributing to the Council’s wider homelessness prevention and temporary accommodation priorities

Job description

Salary: £35,570 to £36,581 per annum
Hours: 37 hours per week
Location: Carlisle
Contract: Temporary (12 months)

An exciting opportunity has arisen to join Cumberland Council’s Housing Options and Homelessness Service as a Homeless Officer within the Carlisle locality.

About This Opportunity

This is an exciting time to join the service as we continue to develop and transform homelessness services across Cumberland, with a strong focus on prevention, partnership working and improving outcomes for residents. We are looking for motivated, resilient and customer-focused individuals who are passionate about preventing homelessness and supporting vulnerable households. The successful candidates will manage a varied caseload across homelessness prevention, relief and statutory homelessness duties, working closely with partner agencies and internal services to secure positive outcomes for individuals and families facing housing difficulties.

Key Responsibilities Will Include

• Providing housing advice and homelessness casework in line with homelessness legislation and statutory duties
• Managing homelessness applications and assessments
• Developing and reviewing Personalised Housing Plans
• Supporting customers to access accommodation and sustain housing
• Working collaboratively with partner agencies including supported housing providers, health services and voluntary organisations
• Supporting households with complex needs and safeguarding concerns
• Contributing to the Council’s wider homelessness prevention and temporary accommodation priorities

Who We’re Looking For

• Have experience of working within housing, homelessness, support services or a related field
• Possess strong communication, organisational and problem-solving skills
• Be able to manage a busy and demanding caseload
• Demonstrate a compassionate and professional approach when working with vulnerable customers
• Have knowledge of homelessness legislation and housing practice (desirable)

In return, we offer a supportive team environment, opportunities for training and development and the opportunity to contribute to service improvement work across Cumberland.

DBS Checks

This role requires a DBS check. The level of check for this role is: Enhanced DBS check with a Children’s and Adults Barred List check.

Please note this role involves working in regulated activity with adults and Children. It is an offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with adults and Children.

Guaranteed Interviews

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets).

Application and Interview information

• Closing date: 11/10/2026
• Interview date:TBC

Diversity, Inclusion & Adjustments

We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer - to provide opportunities for everyone to thrive.